Position Overview Faculty of Arts is currently seeking a Full-time Temporary Relief Undergraduate Program Advisor for approximately 13 months. This full-time position is part of a larger team of Undergraduate Program Advisors (UPA), reporting to the Manager, Advising and Administration, and working closely with Senior Undergraduate Programs Specialist (Advising) and the Associate Dean, Undergraduate Programs and Student Affairs in the Faculty of Arts Students Centre (ASC). The incumbent will work within guidelines and frameworks, and is required periodically to exercise judgment and decision-making around interpretations and applications of these, which can have a major impact on both student and program success. The incumbent understands fully the impact that his/her decisions will have on the programs and students. This position deals with routine and complex issues, providing advice and guidance to faculty members, other staff, and students. Position Description Summary of Key Responsibilities (job functions include but are not limited to):

• Providing exceptional advising services to students, faculty, and staff both inperson and virtually
• Developing rapport with advisees, faculty and campus staff to create and maintain open and collaborative relationships; ensuring the integrity of information provided and that all communication is done with highest level of discretion and tact to avoid misunderstandings; managing difficult encounters and achieving a satisfactory outcome
• Assisting students in making informed decisions and setting short and long term goals
• Recommending programs of study that will allow students to successfully meet their goals
• Advising students on a wide range of course possibilities and/or ways to complete degree requirements; assisting students with schedule building
• Advising students on eligibility requirements for all programs offered by the Faculty of Arts including honours programs
• Evaluating and advising student petitions for exceptions to departmental and University requirementS
• Resolving student program conflicts as they arise; monitoring student progression on a proactive and continuing basis from admission to graduation to ensure requirements are met
• Corresponding with current/prospective students via email, phone or mail regarding advising questions
• Effectively manages time and workload to ensure all administrative tasks are completed by the given deadlines
• Administrative duties include supporting assigned UPDs with student rulings; processing approved enrolment requests; processing transfer credit for admitted students to ensure that it has been correctly awarded for the degree program selected; providing credit evaluations for students on international exchanges
• Completing prerequisites checks for each term and posting unauthorized concentration blocks
• Processing change of program requests; clearing student files for convocation and following up with any students who have been denied
• Reviewing calendar submissions and timetable entries for assigned units providing feedback from an advising perspective
• Maintaining records and files and recognizing that this information must be kept accurate and current for use by others
• Participating in crosstraining to assist in other areas when needed
• Keeping current with postsecondary advising developments and identifying professional development needs
• Adhering to all University policy and regulatory requirements, including FOIP legislation

Qualifications / Requirements:

• A four year undergraduate bachelors degree is required; in a Faculty of Arts discipline preferred
• A minimum of two years of experience in a role that focused primarily on providing front facing advising services for postsecondary students
• Professional, advanced written and oral communication skills including the ability to convey complex information and to ensure it is understood
• Proven ability to work independently, managing heavy workload and high stress during peak periods while exercising discretion in decisionmaking
• Demonstrated ability to work collaboratively and productively in a large, dynamic team
• Demonstrated advanced computer skills in Microsoft Office applications including advanced Excel spreadsheet skills for data analysis and management, Word for document preparation and mail merges, SharePoint and OneDrive for document management and other MS Suite tools as needed
• Advanced understanding of the PeopleSoft Student Administration module including the Enrolment Control, Academic Advising Summary, Academic Advisement/Requirements screens, and Program/Plan Summary
• Familiarity with Faculty of Arts programs and regulations
• Strong customer service skills, with demonstrated problem solving ability
• Proven knowledge and expertise with University of Calgary and Faculty of Arts policies and procedures
• Demonstrated ability to influence and build relationships with others
• Must be open to learning and development, and be willing to accept new challenges and assignments as required
  

Application Deadline: April 14th, 2023 We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted. Additional Information This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 2. To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information visit Careers in the Faculty of Arts The University strongly recommends all faculty and staff are fully vaccinated against COVID-19. About the University of Calgary The University of Calgary is Canada\'s leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation\'s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada\'s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca. The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca). We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.