Job Description

Date Posted: 09/15/2023
Req ID: 33918
Faculty/Division: Faculty of Arts & Science
Department: Department of Statistical Sciences
Campus: St. George (Downtown Toronto)
Position Number: 00050118

Description:

About us:

The Faculty of Arts & Science is the heart of Canada\'s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:

The Department of Statistical Sciences is one of the top ten statistics departments in North America, with our faculty developing numerous important innovations in statistical science. Our mission is to serve as a centre of excellence for statistical and actuarial research and education, across the campus, nationally and internationally. Research is centered on excellence in theory and methods, as many faculty members in the department have very successful collaborative research programs. Central to our vision for the next five years is to strengthen our national and international reputation in collaborative scientific activity, without compromising our core strengths.

Your responsibilities will include:

• Maintaining information on digital platforms, including learning management systems. Respondingto and resolving service complaints with digital platforms. Researching and recommending educational technologies and best practices related to teaching and learning. Probing for information from end-users to identify problems and establish needs. Providing technical support for unexpected problems in locally maintained learning management applications. Training staff and faculty on the use of digital technologies.
• Verifying the integrity of records by reaching and monitoring online platforms for violations for the Code of Behaviour.
• Coordinating program schedules with stakeholders. Organizing, summarizing and circulating program and/or course evaluations. Collecting and submitting grades. Collecting and tracking student assignment submissions. Verifying the accuracy and completeness of information, and disseminating program and/or service information.
• Developing content for instructional workshops. Proofreading and fact-checking content. Editing program and service materials. Edit content for brochures, newsletters, websites and/or handbooks.
• Analyzing service delivery and/or internal processes and recommending improvements.
• Coordinating meeting schedules, agendas, materials, action and follow-up items. Scheduling committee meetings and taking and distributing meeting minutes.
• Maintaining information in databases and generating reports. Collating and organizing data for various reports.
• Advising students on program and/or courserequirements by probing and providing a range of options and possible consequences. Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines. Troubleshooting routine registration issues. Verifying that students have access to courses in student information systems.

Essential Qualifications:

• Bachelor\'s Degree or acceptable combination of equivalent experience.
• Minimum three years of recent and related experience in undergraduate instructional coordination with learning management systems and other related digital platforms and providing administrative and student support to a large undergraduate office. Extensive knowledge of the University with emphasis on the Faculty of Arts and Science undergraduate academic guidelines and procedures or other related procedures.
• Experience with maintaining, responding to and resolving service complaints with digital platforms, including learning management systems. Experience working with Quercus and other related learning management systems that supports the administration of an undergraduate program. Experience training staff and faculty on the use of digital technologies.
• Experience with advising students on program and/or course requirements by probing and providing a range of options and possible consequences. Experience with providing detailed information on program and/or course eligibility requirements, procedures, policiesand deadlines.
• Experience with providing administrative support in an undergraduate office, for example, coordinating program schedules with stakeholders; organizing, summarizing and circulating program and/or course evaluations; coordinating the exam process; collecting and submitting grades; setting up course sites on Quercus; collecting and tracking student assignment submissions; tracking student enrollment; verifying the accuracy and completeness of information; disseminating program and/or service information and analyzing service delivery and/or internal processes and recommending improvements.
• Experience with developing content for instructional workshops; experience with proofreading and fact-checking content; experience with editing program and service materials and editing content for brochures, newsletters, websites and/or handbooks.
• Experience with verifying the integrity of records by reaching and monitoring online platforms for violations for the Code of Behaviour.
• Experience in coordinating meeting schedules, agendas, materials, action and follow-up items. Scheduling committee meetings and taking and distributing meeting minutes.
• Experience with maintaining information in databases and generating reports.
• Experience with organizing the logistical details and activities for events and/or programming.
• Strong working skills in Microsoft office including Excel, Access, Powerpoint, Outlook and Word. Strong working skills working with Quercus and other related learning management systems. Experience working and maintaining websites.
• Strong working skills working with ROSI/Acorn and Degree Explorer and/or other related student database systems. Strong working knowledge of maintaining databases and preparing data reports.
• Excellent verbal and written communication skills. Excellent interpersonal and analytical skills. Proven collaborative and teamwork skills. Excellent problem solving and organizational skills.

To be successful in this role you will be:

• Accountable
• Articulate
• Courteous
• Efficient
• Organized
• Proactive

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .

Closing Date: 09/25/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $63,720 with an annual step progression to a maximum of $81,485. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto