Job Description

Dual Position
Inside Sales Representative
Provides courteous and efficient inside sales and customer service by answering inquiries from customers regarding service, deliveries and invoicing. Takes orders by phone, fax, email and web-based systems and enters into the order entry system. Ensures that customer's expectations are met or exceeded.
Coupled with-
Gas Detection Technician
Provides quality workmanship in the cleaning, calibrating and repair of various fixed and portable gas monitoring systems.
Inside Sales Representative
Specific Job Duties and Responsibilities

• Answers incoming calls, greets customers cordially and provides timely responses to customer inquiries related to product and service orders, delivery and pricing.
• Researches price and delivery utilizing system information and confirms verbally as necessary. Calculates pricing while maintaining margin guidelines.
• Ensures all required information is obtained and that supporting documents are completed correctly.
• Takes orders by phone, fax, email and web-based systems and enters into the order entry system. Clarifies customer specifications by phone, email or fax as required.
• Enters customer orders into system in an accurate and timely manner.
• Ensures that terms and conditions are communicated and that required documentation is complete including letters of credit, delivery bonds, shipping and freight forwarding requirements.
• Handles customer complaints including processing returns. Assists in determining whether the product should be accepted for return and if the customer should be credited according to established sales, warranty policies and procedures. Works with accounting to ensure complete resolution of issue to ensure customer satisfaction.
• Reviews customer open order and backorder reports on a daily basis in order to pro-actively resolve potential issues. Contacts the customer in the event there are difficulties in filling customer order, meeting delivery time, required adjustments in pricing or other issues which may need to be addressed. Follows up with internal contacts as needed to quickly resolve the issue.
• Sets up new customer accounts according to policy and procedures.
• Enters data from various sources to maintain and update various databases and spreadsheets including tracking project costs and schedule performance. Ensures data integrity by verifying input and calculations.
• Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced. Contact with other departments or external contacts to clarify, obtain and furnish information.
• Assists others in department as necessary.

Qualifications
Education and Experience: High school diploma or GED plus additional specialized courses or Associates Degree in related field. Customer Service/Sales experience in-house or similar environment with knowledge of departmental function, procedures, terminology and interrelationships preferred. Experience in Salesforce, Industrial Safety commodities and/or, Rental Equipment products and services preferred.
Other Required Skills, Knowledge or Abilities: Excellent PC skills with proficiency in MS Office programs and ability to quickly learn new software such as Salesforce, RentalMan. Comprehensive, specialized knowledge of company services & applications. Proficiency with order entry / customer service applications, word processing, spreadsheet software. Ability to maintain spreadsheets and modify formats in order to complete assignments.
Effective problem solving and interpersonal skills needed in order to effectively communicate and resolve customer issues.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Must be able to handle diverse tasks simultaneously and work effectively with interruptions, meeting or exceeding production and quality goals. Ability to pay close attention to details and present good planning, organization, and time management skills.
Ability to handle confidential or sensitive information.
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Interpersonal Communications: Good oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette. Daily emails & phone calls with customers to take orders, expedite orders, & resolve issues. Develops rapport and relationships with customers by providing excellent customer service. Contacts with immediate associates and immediate supervisor for instructions, training and guidance.
Gas Detection Technician
Specific Job Duties and Responsibilities

• Performs maintenance, repair, cleaning and sensor change-outs on various types of equipment which may include fixed and portable gas monitoring systems, Returns monitoring equipment to active status within established time frame.
• Performs routine calibration procedures on portable and fixed gas monitors.
• Completes all documentation associated with service in a timely and accurate manner and obtains signature from customer if necessary so that proper invoicing and documentation can be provided to customer. This includes all inspection and repair documents, job cost billable expenses and time sheets.
• Maintains work area and other areas in a clean and orderly condition.
• Learns to conduct detailed visual inspections and system functional tests of various systems and equipment for the purpose of reporting any deficiencies and corrective action recommendations to customer. Learns to assess the repair needed and to quote the customer price and delivery for repair or replacement.
• Assists others in facility including stocking shelves with clean, tested and ready to use equipment and pulling, staging and loading customer orders onto trucks for delivery. Maintains work area and other areas in a clean and orderly condition.
• Performs additional duties after training

Qualifications
Education: High School diploma or GED. Associates degree, technical or military training strongly preferred.
Experience: At least one (1) year of field experience in fire protection, petrochemical, oil refinery or related industry.
Required Licenses or Specific Training: Must have a valid driver's license from province of residence and valid proof of vehicle insurance. Must possess good driving record and be insurable for Total Safety vehicle insurance while driving company truck. Forklift experience preferred. Must be willing travel to customers site and available for travel for short and long-term out-of-town and/or offshore projects.
Other Required Skills, Knowledge or Abilities: Demonstrated ability to operate electronic safety equipment and understand production platform shutdowns performed through fire and gas detection systems.
Ability to operate and maintain, reassemble and test electronic safety equipment in accordance with manufacturers' specifications.
Ability to troubleshoot and diagnose assigned equipment problems and take corrective action within policy and procedure limitations.
Knowledge of all regulatory standards pertaining to assigned responsibilities; i.e., Province and OH&S regulations, etc.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Proficiency in the care and use of all site specific, facility and customer required Personal Protection Equipment (PPE). Trained in Respiratory Protection and fully certified to wear respiratory breathing equipment (Fit Tested).
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Interpersonal Communications: Ability to read, write and comprehend English (operational, process, safety and quality instructions.) Ability to write routine reports and correspondence. Second language is a plus. Ability to speak effectively before groups of customers or employees of organization preferred. Contacts with immediate associates and immediate supervisor for instructions, training and guidance. Daily customer contact.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; and stoop, kneel, or crouch. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment
Shop and yard environment. May be frequently exposed to wet, humid, outside weather conditions and vibration. Works in some customer environments during later part of training. May be exposed to high pressure, chemicals, and shop traffic. The noise level in work environment is usually moderate.
Reporting Relationships
Complexity of Duties and Decisions: Performs a variety of manual functions. Follows established procedures to perform standardized tasks. Most errors are caught during self-inspection or by higher level staff before leaving work unit. Supervisor assures that the work is technically accurate and in compliance with instructions or established procedures.
Authority: Works under direct supervision: Specific instructions are given on assignments or follows written or verbal instructions and established procedures and standard practice to perform assigned tasks. No direct reports but may assist less experienced.
About Total Safety:
Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.
Total Safety operates from 200 locations globally to ensure the safe Wellbeing of Workers Worldwide (W3).
Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (780) 400-9402.
Sales