Job Description

With three state-of-the-art locations in the Lower Mainland,

Aura Orthodontics

is one of BC's leading providers of innovative and patient-focused orthodontic care. We are a fast-growing, dynamic practice known for clinical excellence and outstanding patient experiences.

We are currently looking for an exceptional

Treatment Coordinator

to join our vibrant team at our Scottsdale and Langley locations. This high-impact role plays a critical part in shaping the patient experience, driving case acceptance, and supporting the overall success of the clinic through strategic communication and care coordination.

Why This Role Matters

As the Treatment Coordinator, you will be the

first and primary point of contact

for patients considering treatment. Your ability to educate, connect, and guide patients through the decision-making process is

critical to the financial performance and growth of the clinic

. You'll work closely with our doctors, leadership team, and admin staff to ensure each patient has a seamless, supportive experience.

This is

not just a customer service or front-desk role -

it's a high-impact position ideal for someone with strong sales acumen, emotional intelligence, and leadership potential who's looking to make a meaningful contribution to a respected healthcare brand.

What We're Looking For

Ability to quickly build trust and rapport with patients from all walks of life Fluent in English (written and spoken); additional languages are an asset Confident in presenting treatment options and securing patient commitment You take ownership of your responsibilities and raise the bar for others Skilled at managing schedules, patient records, and follow-ups with precision You ensure accuracy and clarity in your work at all times You thrive in a collaborative environment Ability to remain calm, strategic, and empathetic under pressure You embrace change and innovation in a fast-paced clinic

What You Bring

Proven success in a

sales or customer service setting

Prior experience in

orthodontics, dentistry, or medical front office

is a strong asset Solid computer skills; comfortable learning new software quickly Background in

customer service and/or administrative leadership

Reliable transportation - we have openings in our Scottsdale and Langley locations, but occasional travel across all 3 locations may be required

What We Offer

Competitive compensation package Discounts on orthodontic treatment for you and your immediate family Paid professional development days Sick day payout Uniform allowance Free coffee and free parking at all locations Engaging, upbeat work environment with regular staff events and team celebrations
This is a full-time, in-office position from Tuesday to Saturday, with Sundays and Mondays off. The role is primarily based at one of our three clinic locations (Scottsdale, Guildford, or Langley), but occasional travel between clinics may be required for coverage.

If you're looking for a high-level opportunity in healthcare administration where your communication, organization, and leadership skills will be recognized and valued-this is it.

Apply today and be part of a team that's passionate about changing lives, one smile at a time.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift
Experience:

Sales: 2 years (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person