Job Description

Clinical Treatment Coordinator - Full-Time

Lynden Hills Dentistry

Brantford, ON

$27-$32/hr (based on experience)

Full-Time | Permanent | No weekends | 1-2 evenings/week (until 6:00 PM)

Be the Calm in the Chaos. Be the Reason Patients Say Yes.

If you're an organized, detail-focused communicator who brings clarity to complex decisions, this role was made for you.

At Lynden Hills Dentistry, we improve lives through dentistry. We're hiring a Clinical Treatment Coordinator who will help patients say "yes" to care by guiding them through treatment planning, insurance coordination, and scheduling--with empathy and structure.

Why Join Us

- No weekends

- Only 1-2 evenings/week (max 6 PM)

- Paperless systems: ClearDent, iTero, digital radiography

- Stable, high-performance team culture

- Strong support from admin and clinical leads

- Uniform tops provided

- Free parking

- Continuing education allowance

- Bonus potential tied to KPIs

What You'll Do

- Present dental treatment plans in clear, calm, and encouraging language

- Review costs, insurance coverage, and payment options

- Handle pre-estimates, insurance claim submissions, and follow-ups

- Coordinate appointments efficiently to support production

- Follow up on unscheduled or incomplete treatment

- Track case acceptance and overcome objections

- Communicate closely with dentists, assistants, and reception

- Provide post-treatment follow-ups for major cases

- Maintain compliance and documentation in ClearDent

Who You Are

- 3+ years experience in a dental office (clinical or admin)

- Certified Dental Assistant with HARP and ODAA (preferred)

- ClearDent experience preferred

- Strong understanding of insurance claims and patient billing

- High follow-through, structured, calm under pressure

- Excellent communicator with emotional intelligence and professionalism

- You take initiative and don't wait to be told

- You love solving problems and helping patients move forward

- You build trust through clear steps, not sales pressure

You'll Fit Right In If You...

- Naturally own your job from start to finish

- Take pride in making patients feel informed and cared for

- Thrive in a structured, organized, and calm environment

- Work proactively, not reactively

- Communicate clearly with patients and respectfully with your team

- Value growth and learning through feedback

Our Core Values

- Own the Job

- Take Initiative

- Smile and Make the Connection

- Put the Patient First

- Work as a Team

- Continuous Learning

- Do More with Less

Job Type: Full-time

Pay: $27.00-$32.00 per hour

Benefits:

On-site parking Paid time off
Ability to commute/relocate:

Brantford, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Dental receptionist: 3 years (required)
Work Location: In person