Job Description

About Us

West Lake Dental Group is a forward-thinking dental practice committed to providing exceptional patient care in a welcoming environment. We believe that excellent dental care begins with clear communication, education, and building meaningful relationships with our patients.

Position Overview

We are seeking a dedicated, detail-oriented

Treatment Concierge

to join our team. This pivotal role serves as the bridge between our clinical team and patients, ensuring every patient enjoys a seamless experience from initial contact to post-treatment follow-up. The ideal candidate will combine excellent communication skills with financial literacy to help patients understand their treatment options and navigate insurance considerations.

Key Responsibilities

Patient Experience & Onboarding

Serve as the main point of contact for patients throughout their treatment journey Execute our in-person GREAT Call process, building rapport and educating new patients about our office operations and procedures Provide comprehensive financial guidance, explaining insurance processes and patient responsibilities Introduce and review our Welcome Package and consent forms with new patients Coordinate with dental assistants during the new patient examination process

Treatment Coordination

Conduct post-exam consultations to explain treatment plans, either in-person or via scheduled Zoom calls Maintain a conversion rate goal of 80% from consultations to booked treatments Book follow-up appointments and ensure patients remain active in their treatment journey Coordinate referrals to specialists when needed Follow up with staff to ensure specialty materials are ordered for upcoming appointments

Financial Responsibility & Patient Education

Educate patients on insurance limitations and personal financial responsibility Ensure patients understand the importance of verifying insurance coverage before appointments Coordinate with the Office Manager to implement effective pre-appointment reminders about financial policies Obtain signed financial consent forms before treatment Work to minimize billing confusion and financial disputes

Patient Reactivation

Track and categorize the status of all patients Maintain contact with unappointed patients through follow-up calls, texts, and letters Implement reactivation strategies to bring patients back into active care

RequirementsQualifications

Dental administration experience strongly preferred Knowledge of dental insurance processing and billing Experience with patient communication and relationship management Proficiency with dental practice management software (Curve Software experience is a plus) Excellent organizational and multitasking abilities Strong attention to detail Exceptional verbal and written communication skills

Technical Skills

Proficiency with Google Workspace (Calendar, Docs, Sheets) Experience conducting professional video calls (Zoom) Comfort with digital communication tools and patient management systems Basic understanding of financial processes and insurance verification

What We Offer

Competitive compensation package Collaborative and supportive work environment Professional development opportunities Making a difference in patients' dental health journey
Job Type: Full-time

Pay: $26.00-$30.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

Bonus pay
Benefits:

Dental care On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Innisfil, ON L9S 4J1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Why would you excel as a Treatment Concierge?
Experience:

Dental office: 1 year (required)
Work Location: In person