Job Description

Job Title : Residential Apartment Concierge

Location : Richmond (Close to Richmond Oval)

Shifts : Thursday to Sunday from 3 pm to 11 pm

Full-time : 32 hours per week

Pay Rate : $20 per hour

Company Overview

At CMI Concierge & Security, we have been providing exceptional concierge and security services to the Greater Vancouver and Lower Mainland areas since 1997. Recognized as Vancouver's premier provider to residential and commercial properties, we pride ourselves on our reputation for delivering outstanding service. In addition to concierge and security, we now offer commercial cleaning and building management services. Our success is attributed to our dedicated team members who are focused on solving problems and maintaining high standards of excellence.

To learn more about our company, visit: www.cmiconcierge.com

Position Summary

The Concierge/Security Guard will act as the main liaison between property owners, residents, management, and tradespeople. In addition to handling concierge duties, this role ensures the security, safety, and overall well-being of the property. The position includes a mix of administrative tasks, customer service, security measures, and emergency response coordination.

Key Responsibilities

Administrative & Customer Service

• Greet residents and visitors, addressing inquiries and providing assistance.
• Assist with administrative duties such as maintaining records and managing communication.
• Serve as a point of contact for residents and manage requests in a professional and friendly manner.

Security & Safety

• Monitor security systems, conduct routine patrols, and respond to security incidents.
• Ensure safety protocols are followed for all individuals on the property.
• Handle access control and provide security escorts when necessary.

Emergency Response Coordination

• Respond quickly to emergencies, ensuring proper coordination with relevant authorities.
• Assist in the implementation of emergency plans and procedures, ensuring residents' safety.

Basic Qualifications

• Ability to lift up to 40 lbs. occasionally.
• Capable of climbing a ladder (up to 8 feet) and navigating building stairs.
• Physical endurance for standing, walking, sitting, and repetitive motions.
• Strong visual accuracy, hearing ability, and listening skills.
• Ability to complete 8-hour shifts with regular statutory breaks.
• Proficient in using mobile phones, mobile applications, email, and Microsoft Word.

Experience and Skills

• Excellent customer-first attitude with the ability to handle difficult situations.
• Positive, friendly, and professional demeanor.
• Strong verbal and written communication skills.
• Capable of training and mentoring staff from diverse backgrounds.
• Highly organized and attentive to detail.
• Past work experience in a customer service-oriented people facing role is a must. At least 1 year.
• Security License is an asset however if the candidate does not have the license we may consider if the candidate commits to acquire a license within the 1st 3 month of the employment.
• Fluent in Chinese is an asset

How to Apply

Please submit your resume to , and include a cover letter (optional).

Note : Only candidates shortlisted for interviews will be contacted.



We appreciate your interest in joining our team and look forward to hearing from you!

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