Job Description

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.



A true community partner, we could not be here without our over 161,000 members across Niagara, allowing us to focus on earning your continued trust, every day!



Travel Representative Overview

CAA Niagara is seeking a full-time Travel Representative to become part of our committed and adaptable team in Travel.

As a Travel Representative you will be working with our members and non-members on their travel needs, while streamlining the booking process, where your passion for travel will shine through. Join us in ensuring our members embark on seamless and extraordinary travels.

The excitement that awaits!

Position Overview

Master of the Travel Phone Realm

Dive into the action by tackling the travel department phone queue like a pro! Whether it's our cherished members or new explorers who dial in.

Booking Wizard

Facilitate seamless air, car, and hotel bookings within the captivating landscapes of North America.

Journey Promoter

Join the excitement in assisting our journeys department! Become skilled in selling multi-day coach tours, turning every traveler into a seasoned explorer.

Travel Buff

Sell additional travel services such as travel insurance.

Admin Ace

Navigate the paperwork seas with ease! Tackle administrative tasks, ensuring smooth sailing for our members.

Accuracy Ambassador

Ensure every reservation detail shines with accuracy, leaving our customers with smiles as bright as their destinations.



Requirements

To be seriously considered for this role, please have the following in regard to:

Experience:

2+ years of customer service experience

Education:

TICO Certification (or a willingness to obtain) | Post-Secondary education in Travel and Tourism, or related field. (asset).

Skills:

Enthusiasm for providing exceptional customer service, sharp attention to detail, along with proficiency in Microsoft applications and a tech-savvy mindset, Comfortable thriving in a dynamic and fast-paced work environment

Characteristics:

A motivated and dynamic individual with a keen interest and passion for travel. Flourishes in collaborative settings, finding joy in teamwork. Demonstrates an open-minded approach, coupled with self-assurance and the ability to make decisions, and take the lead.

What's In It For You:

100% employer-paid premiums for health, dental, vision, life insurance, travel insurance Virtual Healthcare and Nurse Navigation Support Participation in a Defined Contribution Registered Pension Plan. Opportunities for growth, training, and development Give Where You Live Program (Community Volunteer Program) Green and/or Wellness Reimbursement Program Paid Personal and Vacation Hours

Apply now and be part of a team that is all about creating magic in the world of travel!



CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca



We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.