Must be legally entitled to work in Canada. If you are interested in this position, please forward cover letter and resume to stacey@discovercanadatours.com Reporting to the Product Manager, the Travel Experiences Coordinator \xe2\x80\x93 Group Travel will be primarily responsible for developing custom group quotes and providing ongoing support to clients and excellent customer service. The Travel Experiences Coordinator \xe2\x80\x93 will also assist the Product Manager and Director with the ongoing development of the scheduled Multi Day Tours. Interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly. Specific responsibilities include: Custom Tour Quoting & Product Development
Share your love of Canada through the creation of custom tour proposals
Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, advance sales strategy
Be one of the first points of contact for incoming group inquiries
Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget
Using extensive knowledge of geographical information for Western Canada and Washington & suppliers throughout Canada build unique itineraries and packages that will impress customers, in consultation with the Product Manager
In consultation with the Product Manager utilize pricing template and research similar products set prices that will provide good value to the clients while meeting profit margin targets.
Load custom tours onto a booking system as needed
Collaborate with Sales team to ensure partner and account relationship is managed effectively
Work with existing clients to assess needs and present tour options with the goal of continually increasing the amount of business with them
Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as point of contact for various clients
Deliver information sessions and presentations to clients as needed
Partner with internal graphics designer to develop marketing material for clients as needed
Ensure company deadlines, payment collection, and group details are delivered according to contract terms
Partner with accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between client and company
Troubleshoot issues that arise before, during or after the tour, pursuant to company policy
Scheduled Tour Product Development
Partner with Product Manager to identify the best suppliers to work with for each tour
Ensure annual hotel blocks are made in a timely manner
Responsible for product quality & guest experience
Continuously evaluate itineraries and make improvements where possible based on feedback from clients and tour guides.
Understand customer needs
Decide on best add-ons
Train operations and sales teams on all assigned products
Train Tour Guide Manager / Supervisor(s) on new tour products
Communicate with sales & marketing team to determine best schedule, new products, etc
Research competitor product and pricing
Attends guide training ensuring the understand the products and/or train the tour guide supervisor
Verify products on our booking system and third party sites and our own marketing materials to ensure all information is correct
Serve as a bridge between sales and operations
In collaboration with the Product Manager identify the best accommodations, attractions and unique experiences that we can add to our portfolio for Group Travel for specific brands.
Manage the product for a specific brand under the DCT company of brands, creating product based on the key selling features.
Stays on top of new tourism products, attends trade shows, familiarization visit of top suppliers/destinations, etc.
Assist with projects related to the position as directed by the Manager
Excellent destination knowledge is strongly preferred
Ability to plan, organize, set priorities and manage processes efficiently on a daily basis
Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
Excellent attention to detail
Successfully manage multiple clients and their travel request
Self motivated and positive, professional approach to customer service
Minimum 1- 2 years experience preferred in the Travel Industry specifically Group Travel.
Position Attributes: WHAT WE ARE LOOKING FOR!
A passion to take full ownership of your position and take opportunities to the next new level
Willingness to go above and beyond and be a dynamic team player within organization
A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English.
Ability to influence while building friendly and positive relationships
A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
Enjoy working independently, creative, strategic, loves thinking outside the box
Self motivated and positive, professional approach to customer service
Commitment to the company\'s objectives and values A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
Salary/Wage: To be determined based on candidate qualifications
Job Application Process: Must be legally entitled to work in Canada. If you are interested in this position, please forward cover letter and resume to stacey@discovercanadatours.com
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