Job Description

Join us in making vacation dreams come true !


Are you searching for a fun, passionate, travel, destination wedding loving team? \xe2\x80\x93Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Travel Consultant, Groups to join us in making destination wedding and vacation dreams come true. As the Travel Consultant, Groups you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Travel Consultant, Groups manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the Director, Travel & Operations. Apply now and have your career soar to new heights - under out wing!


What You\xe2\x80\x99ll Do:

• Be responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.
• Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.
• Create wedding invite websites for each group.
• Maintain up to date records on group booking form, invoicing, and group status.
• Be responsible for all accounting and balancing of group files.
• Provide an exceptional level of customer service to guests at all times.
• Manage customer service calls/emails and respond accordingly.
• Identify opportunities to sell add on features, such as excursions, insurance, etc.
• Process travel requests and payments with suppliers in a timely fashion.
• Review and issue travel documents.
• Responsible to maintain current destination travel requirements and product knowledge.
• Responsible for advising clients on all destination, documents, and airline requirements.
• Other duties assigned by management.

What You\xe2\x80\x99ll Need:

• Previous Travel Consultant experience, 1 year minimum
• Excellent written and oral communication skills
• Self-starter with strong sales aptitude
• Strong inter-personal skills, able to develop tight working relationship with customers and peers
• Strong negotiation and problem-solving abilities
• Demonstrates initiative and customer service excellence

• Experience with TTS, TravelWorks, Sirev, and other booking engines
• Proficient in Windows Office (Email, Excel, Word, etc.).
• Experience with group bookings.
• Strong organizational and customer service skills.
• Excellent communication skills.
• General understanding of accounting principles, experience with accounting programs preferred.
• Multitasking abilities and time management are critical.
• Experience with selling excursions, insurance, etc.
• Travel Industry experience a must, preferable with group travel experience.
• A process driven individual with a drive to succeed.
• Ability to work well under pressure.
• Maintain high level of organization and attention to detail.
• Great team player with positive attitude.

• TICO certification required

W ork A bilities :

• Being able to manage multiple files with a variety of customers who have different expectations regarding service
• Rely on third parties for timely information requested by the customers
• Stay current with multiple promotions, internal and external
• Stay current with processes and system functionality

W ork Perks:

• Remote and/or Hybrid Work Opportunities
• The office is located in vibrant Liberty Village
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Open concept, collaborative workspace
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

About Us:


Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.


We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry\xe2\x80\x99s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.


To learn more about our vaccination policy, follow this link: https://rb.gy/b2xavb
Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq


We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca