Job Description

DATE POSTED:
Thursday, January 5, 2023


EMPLOYER:
CAA


CITY/TOWN:
Winnipeg


BUSINESS LOCATION:
Empress


DESCRIPTION:
Do you have a passion for Travel and Customer Service?

At the heart of our business is a desire to make dreams come true with the perfect vacation. As part of our Travel Agent Team at CAA Club Group of companies, you will be able to sells a full range of travel products and services, counsels and advises clients in order to provide a pleasant and enjoyable travel experience.

DUTIES/RESPONSIBILITIES:
Utilize the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
Make recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
Sell all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel and car reservations
Promote CAA memberships and all CAA products, services and benefits
Support all CAA/AAA preferred partnerships and marketing initiatives
Research client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications.
Advise client of product terms and conditions.
Create accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
Establishes and maintains member\xe2\x80\x99s travel files, accepts and processes payments, refunds, lost tickets and documents.
Display a positive attitude towards CCG product, services and initiatives
Demonstrate daily, the Core Values & Service Principles of CCG
Participate in the resolution of client complaints.
Perform other job-related duties as assigned.

REQUIREMENTS:
Graduate of Post Secondary Education Program in Travel Counselling.
Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
Three (3) years of experience in a Travel Consultant (Agent) position.
Certification in Apollo (Focal Point) GDS.
Working knowledge of Microsoft Windows and Microsoft Office applications.


HOW TO APPLY:
Visit the CAA career page to view this position in full and apply online:

https://jobs.caaclubgroup.ca/viewalljobs/


CONTACT PERSON:
Amanda Souch


CONTACT PHONE:
431-338-7972