Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Asset languages

Arabic Hindi Urdu Panjabi; Punjabi

Work setting

Corporation or company ticket office

Tasks

Supervise clerical staff or other travel counsellors Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Prepare marketing materials Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Calculate costs, process refunds and attend to other financial transactions Attend to cancellations and schedule changes Develop contact lists Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Computer and technology knowledge

Galileo Travel software packages Amadeus Apollo MS Office Sabre

Travel bookings

Business travel Leisure travel Individual travel Domestic travel International travel Adventure travel

Geographical areas of specialization

Canada United States Africa North Pacific South Pacific Asia

Security and safety

Criminal record check

Work conditions and physical capabilities

Tight deadlines Repetitive tasks Attention to detail Sitting Work under pressure

Personal suitability

Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player

Screening questions

Are you available for the advertised start date? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Health benefits

Dental plan Health care plan

Financial benefits

Bonus Commission

Long term benefits

Other benefits

Other benefits

Free parking available Learning/training paid by employer Parking available Variable or compressed work week