Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Work setting
Airline ticket office
Tasks
Manage difficult situations with customers Perform general office duties Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Calculate costs, process refunds and attend to other financial transactions Attend to cancellations and schedule changes Develop contact lists Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Computer and technology knowledge
Amadeus
Travel bookings
Business travel Leisure travel Individual travel Group travel Domestic travel International travel Adventure travel
Geographical areas of specialization
Canada United States South America Asia
Work conditions and physical capabilities
Tight deadlines Repetitive tasks Sitting Work under pressure
Personal suitability
Client focus Initiative Organized Reliability Team player
Screening questions
Are you available for the advertised start date? Are you currently legally able to work in Canada? Do you have previous experience in this field of employment?
Other benefits
Free parking available Work Term: Permanent Work Language: English Hours: 40 hours per week
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