Job Description

Requisition ID: 182402Career Group: Distribution Centre CareersJob Category: Outbound Transportation OntarioTravel Requirements: 0 - 10%Job Type: Full-TimeCountry: Canada (CA)Province: OntarioCity: WhitbyLocation: 3016 Whitby RSCPostal Code: L1N 9S1Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better \xe2\x80\x93 great experiences, families, communities, and our employees. We are a family nurturing families.A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.Here\xe2\x80\x99s where you\xe2\x80\x99ll be focusing:The Transportation Coordinator is responsible for ensuring effective and efficient coordination between Sobeys and its customers on Transportation related issues. You will demonstrate this through a high level of service and support to all banner stores and wholesale customer. The goal is to foster positive business relationships both internally and externally, to improve efficiency, response time and resolution of concerns.Ready to Make an impact?

• Manage Third Party (Brokers) to ensure company standard requirements and policies are being adhered to
• Answer incoming calls and emails from customers promptly and professionally
• Provide accurate information about deliveries, processes and company policies
• Handles customer complaints and escalations with empathy and professionalism
• Document customer interactions and maintaining accurate records
• Collaborate with other departments to address customer needs and improve service delivery
• Follow up with customers to ensure satisfaction and gather feedback
• Verification of 3rd party invoices ensuring accuracy of charges and details
• Troubleshoot with drivers on delivery issues as they arise
• Compliance with all Company food safety standards, guidelines and procedures
• Perform all other duties as assigned

Job Requirements

• Strong organizational skills
• Excellent time management skills
• Strong analytical, problem-solving and conflict resolution abilities
• Must exhibit methodical work habits
• Must be contentious and able to attain all pre-set work deadlines
• Proven experience in customer service or call center environment
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment
• Proficiency in MS Office and EXE, TMS, Samsara systems
• Flexibility to work shifts, including evenings, weekends, and holidays
• Positive attitude, strong work ethic, and commitment to customer satisfaction

What you have to offer:Educational and Working Experience:

• Two or more years related experience in a transportation, warehouse or logistics environment
• Previous inbound call center or customer service experience
• Experience working in an office environment
• Expert knowledge of customer service, providing direction to other employees/vendors
• Proficiency with de-escalation, high stress, time sensitive deadlines

Working Conditions

• RSC environment
• May be required to lift up to 88 lbs
• Physical work including frequent bending, lifting, and reaching
• Ability to sit, stand and walk for long periods of time
• Possible exposure to extreme temperatures
• Various shifts including evenings and weekends

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.While all responses are appreciated only those being considered for interviews will be acknowledged.We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Sobeys