Job Description

Farrex Freight Systems Ltd. is a fast-growing logistics and transportation company providing dependable, time-critical freight solutions across the GTA and beyond. We are looking for a highly organized and detail-oriented

Transportation Coordinator / Lead

to join our team and support daily operations.

The Transportation Coordinator/ Lead will be responsible for overseeing day-to-day dispatching, coordinating drivers, ensuring on-time deliveries, and maintaining strong communication with customers. This role also acts as a lead within the operations team, supporting workflow, problem-solving, and process improvements.

Job Functions Include But Are Not Limited To:

Key Responsibilities:

Daily Dispatch & Coordination

Schedule, coordinate, and dispatch shipments for same-day, rush, direct, and overnight services Assign loads to drivers and ensure efficient route planning Monitor driver progress throughout the day and adjust plans as needed

Communication & Customer Support

Communicate with customers regarding pick-ups, delivery status, and service inquiries Provide timely updates on delays, issues, or changes to shipment schedules Maintain strong, professional relationships with clients and drivers

Systems & Documentation

Accurately track and update shipment details in the TMS Maintain clear, organized records of all dispatch activities Ensure all data is up-to-date for billing and operational reporting

Problem Solving & Operational Support

Troubleshoot routing challenges, service delays, and driver issues in real time Support the Department Manager with daily planning, scheduling, and workflow Provide guidance and support to team members during peak periods

Compliance & Flexibility

Ensure all activities meet company policies, safety standards, and regulatory requirements Assist with after-hours or weekend coverage when operational needs arise

Key Requirements:

Skills & Experience:

Experience in transportation, dispatch, or logistics coordination (required) Strong communication skills to interact with clients, drivers, and internal teams effectively. Ability to multitask and handle multiple responsibilities in a fast-paced environment. Detail-oriented with the ability to accurately enter data and maintain records. Familiarity with routing, courier services, or freight operations is an asset Proficiency with dispatch or TMS software preferred Experience with handling maintenance documentation and coordinating repairs.

Core Competencies:

Excellent organizational skills with the ability to prioritize and manage multiple tasks. Strong customer service skills with a focus on meeting client needs. Ability to work independently and as part of a team. Proficient in Microsoft Office (Word, Excel) and other relevant software tools. Ability to adapt quickly to changing schedules, priorities, and operational requirements. Strong problem-solving skills to handle logistics issues and customer concerns efficiently.

Additional Requirements:

Must be legally eligible to work in Canada. Ability to work in a dynamic, time-sensitive environment. Flexibility to work additional hours as needed to support operational demands, if required.

Working Conditions:

Full-time position based onsite. Occasional overtime or weekend work may be required based on operational demands. Work in a fast-paced environment with a focus on customer satisfaction and operational efficiency.
Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Work Location: In person