Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
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Location: Grace Mansion
Position Purpose summary:
The Transitional Housing Overnight Support Worker will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.
Accountabilities:
Community SupportConduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint. Develop effective working relations and cooperate with other service providers in the community throughout the entire case management process. Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals. Conduct an initial needs assessment of the resident within 10 days of arrival to the residence and schedule the initial room inspection. Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed. Ensure the eventual completion of the goals and prepare an appropriate exit plan Supervise/monitor actions and interactions of Residents during assigned shift. Respond to all Resident inquiries within the framework of Centre Policies & Procedures. Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents. Initial response to emergencies such as fire alarm, or other situations. Respond and assist residents at times of physical/mental/emotional crises.

AdminAnswer telephone and refer calls to the appropriate person(s). Admit visitors to the Centre according to guidelines. Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents. Maintain confidentiality and keep accurate files and statistical records. Specifics of administrative duties will vary with the different shifts. Receive/explain applications for potential residents, along with updating the waitlist. Receive residents' rent and place funds in the designated lockbox as per written protocol. Performs other work-related duties as assigned by program manager.

CRITICAL RELATIONSHIP MANAGEMENT
Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to:
Governance Boards and Councils: None
Internal:Program Manager Intake & Case Workers Case Workers Other Support Workers Maintenance and Janitorial Staff Chaplain Admin and Program Support Worker

External:Grace Mansion Residents Stakeholders in the community

MANAGERIAL/Technical Leadership RESPONSIBILITY:Reports directly to: Program Manager

This position has no direct reports
FINANCIAL AND MATERIALS MANAGEMENT:Receive residents' rent and place funds in the designated lockbox as per written protocol.

WORKING CONDITIONS:Duties require the employee to work in Grace Mansion - an 84-room, four-storey Residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.
education and experience Qualifications:
Education, Qualifications and Certifications:Completion of a formal post-secondary/college program of two academic years Training/Certification in Addictions and/or Mental Health issues Current Certification in First Aid/CPR Certification in Non-Violent Crisis Intervention, or willingness to be trained. WHMIS 2015 Certification in FOODSAFE Level 1 Universal precautions Computer skills and training in Word, Outlook & Excel Fluent spoken and written English Criminal Record Review Act clearance to work with vulnerable adults Alternative combination of education and experience might be considered

Experience and Skilled Knowledge RequirementsA minimum of two (2) years of experience working in a residential setting

Skills and Capabilities (examples provided below):Organized with good attention to detail. Good analytical and problem-solving skills Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Ability to de-escalate individuals in stressful situations Quality oral and written communication skills

Compensation:
The target hiring range for this position is $19.93 to $24.91 with a maximum of $29.89.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.