Job Description

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We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

Here\'s a look at what makes us A Great Place To Work:

84% Agreed \xe2\x80\x9cVoyago is a physically safe place to work\xe2\x80\xa6\xe2\x80\x9d

80% Agreed \xe2\x80\x9cI can be myself at Voyago\xe2\x80\xa6\xe2\x80\x9d

81% Agreed \xe2\x80\x9cManagement has kept me well-informed\xe2\x80\xa6\xe2\x80\x9d

A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.

Voyago is Ontario\'s Leading Mobility company, a subsidiary of Transdev. We\'re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada\'s Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a Great Place to Work company.

Position Overview:

Reporting to the Operations Manager, the Operations Support Coordinator is responsible for coordinating and supporting the daily activities of operations including all payroll duties and administrative tasks, while providing administrative assistance in a variety of special projects. This position will be based in Kitchener.

Primary Responsibilities

Administrative

• Directs the activities of staff, ensuring that drivers are meeting the standards set out in various Transit contracts and ensuring business activities continue to be managed during staff vacation/sick leaves

• Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc.
• Planning and organizing conferences, events, staff training, and employee engagement activities.
• Preparing and maintaining operations documents and reports.
• Manage operational tasks under the direction of managers
• Handles logistical responsibilities, including, customer service, order entry, answering phones calls for transit operations, client services and quality management

Communication

• Execute sound judgement and excellent customer service

• Communicating with internal and external stakeholders in order to accomplish various tasks
• Provide data to internal support departments for KPIs and compliance

Payroll

• Execute sound judgement and excellent customer service
• Communicating with internal and external stakeholders in order to accomplish various tasks
• Provide data to internal support departments for KPIs and compliance

Onboarding

• Assist with and help co-ordinate new driver on-boarding as needed

Requirements:

The ideal candidate will posses the following qualifications that include, but are not limited to, the following:

• Minimum High School Diploma or equivalent is required
• 1-2 years\' relevant experience preferred
• Minimum valid G Driver\'s License
• Clean Drivers Abstract
• Strong communication skills are required
• Enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology
• Strong, proven customer service experience
• Experience in office management or an administrative role.
• Experience in payroll administration

Benefits:

Why work for us?

• Employee and Family Assistance Program
• Competitive Benefit Offering
• Rewarding career with a growing company
• Great company culture
• Award Winning
• Focus on Innovation and Sustainable Environmental Initiatives
• Subsidiary of Global Transportation Provider (Transdev)

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.

Voyago