Job Description

Job Summary:
Reporting to, Manager, Training and Systems Support, this position supports the Techncial Operations trainng program through course development and improvement, training related manuals/documentation and LMS administrative functions. Duties & Responsibilities:

• Develop regulatory and technical training programs and material relating to Technical Operations for all users
• Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies
• Independently review, develop and upgrade training programs and material as required by departmental needs and process changes
• Ensure training programs support regulatory compliance and operational readiness
• Contribute to AMOS efficiencies and the implementation of new modules through training and process development
• Recommends process improvements in collaboration with Technical Operations leadership
• Participate in user acceptance testing and validation of systems processes
• Improve end-user system adoption and proficiency through targeted training interventions
• Act as a Super User for the Learning Management System for internal and externally managed training activities. This includes setting up curriculum, user access and governance of the LMS.
• Participate in regular organisational meetings
• Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:

• Adult Learning Techniques (Certificate of Adult Education or similar) - required
• Computer Based course development - required
• Experience working in aviation maintenance departments - asset
• Experience with aviation maintenance management software systems - asset
• High level of computing and software skills/knowledge - required

Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and X.

Skills Required