Job Description

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach. With our team, you'll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.



What you will do...

Create, develop, facilitate, and continuously improve comprehensive training programs, tailored to department needs and aligned to industry and corporate standards. Collaborate with management to assess training needs, close knowledge gaps, and support succession planning. Engage and act as the liaison for external training providers, subject matter experts, and industry professionals to enhance internal training. Guide internal stakeholders on effective coaching, champion a learning culture, and refine mentorship programs. Regularly assess effectiveness of mentorship programs, refining based on feedback and measurable outcomes. Monitor performance by implementing tools to measure training outcomes, align with audit findings, and provide targeted support to staff. Provide support to leadership via focused training interventions and performance audits. Ensure compliance with current claims handling regulations, legislative changes, and industry trends, proactively identifying and communicating updates and updating training. Develop and conduct compliance training, acting as a subject matter expert.

What you will bring...

Minimum of 5-7 years in claims management or training roles, with a strong background in claims handling, preferably in multiple lines of business. Demonstrated experience designing, implementing, and evaluating effective training programs. CIP designation or equivalent industry certification preferred. Post-secondary education in Business, Education, Insurance, or related fields. Strong understanding of adult learning principles and effective instructional methodologies. Proficiency in creating and utilizing training software, digital platforms, and e-learning tools. Solid understanding of claims processes, regulatory requirements, and industry best practices. Exceptional interpersonal, communication, and presentation skills. Strong organizational and analytical abilities. Proven leadership, coaching, and mentoring capabilities. Ability to effectively collaborate with cross-functional teams and manage multiple initiatives simultaneously. Commitment to continuous learning and professional development.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can't wait to hear from you!



If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.



A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.