Job Description

Organization Overview:

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women and families in the Edmonton region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs, and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all.

Job Summary

The Training and Development (T&D) Coordinator will develop, implement and maintain a training program for the Disability Services department to ensure the accreditation requirements and provincial standards are met. He/she will use their superior communication skills in all aspects of the job, including where he/she works collaboratively with department supervisors to determine the training needs of the department staff, and ensure they are qualified to provide excellent service delivery. The T&D Coordinator is a confident and extremely organized innovative-thinker with a demonstrated ability to make good business decisions and build meaningful relationships in the community. His/her adaptability, networking and strategic approach makes them a strong contributor to the strength and success of the entire Disability Services department.

Hours of work:

Monday to Friday 9 to 5 Hybrid work setting

Responsibilities:

To develop, implement and maintain a training program that meets the needs of department staff, and meets provincial and accreditation standards.

Ensure handling of training inquiries, registration requests, and related communications in a timely manner Ensure training compliance process is adhered to by both frontline staff and Service Coordinators Work collaboratively with HR regarding matters pertaining to disciplinary action as it applies to training compliance. Work collaboratively with the Director, Assistant Director, Lead Service Coordinator to ensure consistency across online platforms. Ensure and maintain a regular communication strategy with frontline staff and Service Coordinators to provide reminders via e-mails for upcoming training that may be up for renewal. Create and provide Director with monthly training compliance summaries. Development and implementation of all new training courses through the Learning Management System Maintain and problem solve any concerns or issues that may arise with the Learning Management System Register all new and existing staff for all mandatory training through the Learning Management System or any additional training through other community agencies. Create and maintain a 6-month training schedule for the Disability Services department. Schedule and provide support Training Coordinator's assistant. Maintain sufficient levels of training supplies. Support staff educators by assisting with pre- and post-training preparation and administration (including certificate printing, etc.) In collaboration with the Director, identify challenges as it pertains to the training needs of the Disability Services department. Maintain the Learning Management System and content (department frontline documentation) Assist with creating PowerPoints, handouts, and manuals as required. Develop or improve administrative processes related to training and education (with approval from the Director,) Develop new policies and review existing policies related to training department Other duties as assigned.

Qualifications Required:

Minimum 3 years' experience with training facilitation and development

Superior ability to develop training courses and programs.

Bachelor's degree in education or human resources is considered an asset.

Knowledge of training requirements for people working with individuals who have disabilities considered an asset

Excellent interpersonal skills: ability to work with individuals at all levels.

Superior verbal and written communication skills

Checks & Insurance:

Able to provide a clear Criminal Record and Vulnerable Sector Check Able to provide a clear Youth Intervention Check
Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Experience:

Training Facilitation and Development: 3 years (preferred)
Work Location: Hybrid remote in Edmonton, AB T5N 1R5