Job Description

Description :
About GroupHEALTH
At GroupHEALTH, we're proud of the work we do - but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.
Here, you'll find more than just a job. You'll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you've been here fifteen years or fifteen days, you'll notice right away - our people are genuinely invested in one another's success and delivering exceptional experiences to our clients and plan members.
About the Role
As Training Design Specialist, Client Services, you'll be responsible for developing and designing new courses and curriculum based on identified needs, editing and developing existing material and creating learning experiences and environments for the GroupHEALTH client services team. This is a hybrid opportunity out of either our Surrey, BC or Barrie, ON offices.
What to expect in your first 3-6 months:
Within 30 Days:

• Gain a solid understanding of the organization's learning and development (L&D) processes.
• Become familiar with the tools and technologies used for instructional design (e.g., authoring tools, LMS).
• Start building relationships with the training team, subject matter experts (SMEs) and stakeholders.
• Begin to understand GroupHEALTH and the function of the Client Services department.

Within 60 Days:

• Independently completes assigned tasks within the ID process (e.g., needs analysis, content creation, development).
• Applies existing training design expertise to company projects.
• Demonstrates strong collaboration skills by working effectively with subject matter experts (SMEs) and other team members.

Within 6 months:

• Manages assigned projects independently, meeting deadlines and quality standards.
• Identifies opportunities for improvement in training materials or processes.
• Shares knowledge and expertise with colleagues through mentoring or training

What You'll Do

• Collaborate with Director, Learning and Change and other Training Specialists on training initiatives for the Client Services department
• Design Soft Skill Workshops and job specific training for both virtual and in person facilitation
• Support Client Services Training team by acting as a subject matter expert on adult learning principles and instructional design
• Support Client Services Trainers with training on how to use learning technologies
• Update training material in collaboration with Director, Change and Learning, and other team trainers as processes change and develop.
• Keeping current on best practices in instructional design
• Write Scripts for video and audio Content
• Collaborates with Subject Matter experts to develop course content
• Project work as assigned

Performing other duties as assigned by the Supervisor or Manager, Group Benefits Administration
What We're Looking For

• Group Benefits Knowledge is an asset
• Adult Learning Certification
• Previous experience as a classroom instructor
• Previous experience in instructional design
• Familiarity with the following programs (or similar programs) would be an asset:

• Camtasia
• Articulate 360 Programs

• Storyline
• Rise 360
• Review 360
• Linkedin Learning
• UKG Pro Learning
• Sharepoint

Critical Competencies
You will succeed in this role if you are:

• Client Centric - You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
• An Effective Communicator - You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
• Able to Embrace Change - You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.

Organized - You plan, prioritize, and manage your time effectively to meet deadlines.
A Team Player - You collaborate, value diverse perspectives, and focus on shared success.
Compensation
At the time of this posting, the estimated annual base salary for this position is $70,000-$75,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.
Why Join Us

• Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
• Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion
GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.
If you're ready to do meaningful work and grow your career with GroupHEALTH, we'd love to hear from you. Click Apply to submit your application.

Skills Required