Job Description

Training Coordinator

Residence Department

On Site

Full Time, Permanent

Level 7

Requisition Number: RES-2025-004

Covenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.


More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.


For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

Reporting to the Director Resident Services this role will aid in streamlining onboarding and training processes for Program Staff

We are currently recruiting for 1 Full-time, Permanent Training Coordinator. This is a new position within the organization.

Responsibilities:

Onboarding and Orientation:

Lead new employee orientations, ensuring that all staff members are trained on shelter policies, procedures, and client care protocols. Schedule training shifts for new employees, ensuring that training checklists are completed as designed Facilitate the integration of new hires into the agency culture, ensuring a positive and supportive environment. Develop and maintain orientation, training and onboarding plans for Shelter staff, regularly reviewing materials to ensure that they are current and aligned with appropriate CHT and TSS policies, directives and guidelines.

Training Program Development:

Ensure training materials, manuals, and curricula align with organizational goals and are compliant with Toronto Shelter Standards Ensure all legislatively mandated trainings are scheduled and completed within the outlined time frames Ensure required trainings are scheduled and completed within training profile guidelines Identify and communicate with program Leadership and People & Culture any training gaps

Ongoing Education and Skill Development:

Organize regular in-service training sessions to provide continued education on evolving best practices as outlined by the priorities set by program leadership Identify and address skill gaps within the staff, collaborate with Manager/ Director to source targeted training opportunities. Stay current on relevant industry trends, legal requirements, and emerging issues impacting homelessness.

Training Evaluation and Feedback:

Monitor and evaluate the effectiveness of training programs through surveys, assessments. Use feedback from staff to continuously improve training scheduling and balance. Track staff progress and maintain accurate training records, Provide monthly updates by program to leadership.

Collaboration and Support:

Work closely with the program directors and department leads to ensure training is aligned with the shelter's mission and the needs of the young people. Work closely with each program to ensure effective communication and coverage of program when training is scheduled. Work closely with in house training facilitators to ensure that scheduling and coverage is organized. Maintain a training calendar to prevent overlap and training fatigue.

Compliance and Reporting:

Ensure all training programs meet regulatory and licensing requirements as they relate to our sector.

Community Outreach and Partnerships:

Develop relationships with external training providers, community organizations, and subject matter experts to enhance the training program. Coordinate external training sessions or workshops when necessary to meet staff development needs.

Qualifications:

College or university degree or diploma in child and youth work or equivalent. 3 years leadership experience, or 1 year in a training leadership position Experience in Non Profit and Leadership experience - supervisor, coordinator minimum Experience in a shelter or residential setting. Knowledge of adolescent developmental theory and specific issues related to the youth in our care. First Aid, CPR and basic computer skills an asset. Excellent verbal and written communication skills. Knowledge of community resources.
Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn't align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

Meaningful work. Competitive compensation. Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by September 3, 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.


While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.