Job Description

Role:

The role of the Training Administrator is to partner closely with OICH leadership to align training objectives with broader operational strategies, specifically promotion a culture centered on caring for the carers. This role is built for a strategic doer: someone who develops and supports all phases of staff, leadership, and organizational development programming through identification, development, assessment, experienced based learning initiatives, analysis and evaluation.

Responsibilities:

Act as the primary coordinator for training and development related initiatives within Ottawa Inner City Health. Collaborate with functional leads and subject matter experts in the development, design, and delivery of effective health care, administrative and safety training programs, including instructor-led courses, e-learning, and hands-on modules. Conduct training logistics, including scheduling, presentation and material preparation, and coordination with internal departments and external training providers. Coordinate registration and travel of staff for external learning events and conferences. Ensure all legislatively mandated and organizationally required trainings are scheduled and completed within set timelines. Maintain training documentation, including accurate records, certification tracking, and mandated timelines using a curriculum database. Evaluate internal and external program effectiveness, and implement improvements based on feedback. Facilitate the integration of diverse learning modalities (e.g., micro-learning, scenario-based practice, peer-to-peer coaching) into programs to accommodate varied learning styles and environments. Coordinate the delivery of on-boarding programs for new hires, internal transfers, students and interns. Act as a backup facilitator for training programs, as needed. Help prepare key performance indicators (KPIs) and training metrics for senior leadership to assess organizational learning effectiveness. Advise the Director of Human Resources and Administrative Services of any emerging issues related to employee development or training delivery. Participate in the implementation of various HR and administrative initiatives, projects and tasks.

Qualifications:

College diploma or university degree in Human Resources, Adult Education, Training & Development, or a related field. 2+ years experience in training coordination, instructional design, or people development, preferably in a health care or community non-profit setting. Excellent technical skills including proficiency with MS Office (Word, Excel, PowerPoint, Access, Outlook, SharePoint, desktop publishing) Experience with adult learning principles, instructional design, and knowledge management systems. Strong interpersonal, communication and presentation skills with the ability to engage with various levels of staff, including front line personnel and senior leadership. Demonstrated ability to be self-directed and to take initiative while working with a variety of individuals at all levels of the organization in a cooperative manner. Flexible in task delivery according to changing, and sometimes competing, priorities, meeting demanding deadlines, and producing high quality work Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with issues Ability to maintain strict confidentiality. Ability to proactively anticipate needs and follow-up items for the team. Exceptional written, interpersonal and communication skills, Excellent cross-functional communication and the ability to align stakeholders. Experience with LMS platforms (ie. Moodle), instructional design best practices, and content development tools.

Hours of work:

This Full-Time role is an onsite role with a flexible start time between 7 am and 9 am. There may, on occasion, be a need to adjust hours to support early or late in day training.

Deadline for applications: October 31, 2025