Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.













Working Arrangement Hybrid The opportunity About your team: You will be a member of the Product illustration team. The team generates product illustrations for insurance advisors, to help them provide support and advice to our life insurance clients. Many insurance products are sensitive to interest rates or have adjustable features. Illustrations contain valuable information that allows advisors to show a policy\xe2\x80\x99s progress over time, evaluate the impact of certain changes, and determine funding levels required to ensure clients\xe2\x80\x99 insurance needs continue to be met. What you\xe2\x80\x99ll do: Running illustrations requires extensive breadth of product and system knowledge. The product illustration team supports several products which all have their respective illustration tools. Life insurance products remain in effect until there is a claim or a cancellation. The Training and Documentation specialist role is key to ensuring that we capture and maintain the required product knowledge to continue supporting our clients seamlessly and deliver on our promises. The illustration tools get updated or replaced with newer solutions so there is an ongoing need to keep training manuals and procedures up-to-date. The T&D specialist will also be responsible to deliver training to the team, whether it\xe2\x80\x99s for new hires or to keep the teams knowledge current. Individual Responsibilities:

• Write technical documentation for the Team
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Create learning objectives and measures to deliver knowledge transfer
• Ensure accurate, useful documentation delivered in a timely manner
• Represent the interests of the Team on various projects
• Maintain the Business Unit Continuity Plan (BUCP) for the Team
• Run inforce illustrations and/or help triage requests in times of high volumes

What we are looking for:

• Strong product and industry knowledge
• Expert excel skills
• Technical background with 5+ years of life insurance experience, as well as documentation experience
• Prior knowledge of Manulife\xe2\x80\x99s insurance products, illustration systems, and admin systems is an asset
• High level understanding of policyholder tax
• Ability to be flexible and adaptable when dealing with change Excellent written and verbal communication skills
• Ability to work independently on several projects and keep all partners informed Strong communicator

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .






Salary & Benefits The annual base salary for this role is listed below.






Primary Location Waterloo, Ontario Salary range is expected to be between $65,775.00 CAD - $109,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.