Job Description

LivingWorks is seeking an TRAINING AND DELIVERY MANAGER, UK About LivingWorks For nearly four decades, we\xe2\x80\x99ve wondered: how can we make the world a better place? At LivingWorks, that comes
in the form of saving lives from suicide. We make it possible with innovative, evidence-based training that can
empower anyone to recognize someone\xe2\x80\x99s distress and take action to keep them safe. Everyone has a role to play,
and we have a training program for every role. We\xe2\x80\x99ve grown a lot over the past four decades. From a small startup to a global company, we\xe2\x80\x99re honored to be
training communities and organizations around the world. Military units, teachers, corporations, volunteers, faith
communities, mental health professionals, and countless others rely on our training to save lives every day. LivingWorks is a mission-driven, for-profit company. This means:

• We exist for our mission: to make communities everywhere safer from suicide.
• Everything we do, and how we do it, must contribute to our mission.
• Profit is an \xe2\x80\x98outcome\xe2\x80\x99 of what we do, not the \xe2\x80\x98why\xe2\x80\x99 of what we do.
• Profit ensures the sustainability of our organization to serve our mission.
  

Purpose of the Role As a member of the Training and Delivery Team, the Training and Delivery Manager, UK works collaboratively with
key stakeholders to establish, expand, and support Networks of Safety within their region. The Training and
Delivery Manager provides oversight of Trainers in their region to ensure that LivingWorks programs are delivered
wherever and whenever needed with the highest quality, and, that Trainers receive the highest quality training
and support. The Training and Delivery Manager collaborates with the Suicide Prevention Manager who manages
the strategic objectives in the region. Scope of the Job

Delivery:

• Maintain the optimum number of Trainers in the network to meet current and foreseeable market need

(Delivering programs wherever and whenever needed in the region);

• Understand and provide recommendations for cost effective training delivery;
• Management and coordination of Training and Delivery in the region;
• Provide appropriate administrative support to Trainers;
• Maintain \xe2\x80\x98active\xe2\x80\x99 trainer status by delivering a specified number of trainings / year;
• Assist with the delivery of \xe2\x80\x98hosted workshops\xe2\x80\x99 as required;
• Provide continuous quality improvement (CQI) recommendations to leadership.
  

Training:

• Using participant feedback, provide ongoing mentoring, coaching and guidance of Trainers as needed;
• Ensure Trainers are aware of and comply with Training and Delivery Systems and Standards;
• Deal with escalated QA concerns and customer complaints (within grievance process);
• Manage annual minimum workshops for Trainers in accordance with Quality Assurance Standards,

ensuring all maintain \xe2\x80\x98active status\xe2\x80\x99;

• Collaborate with the Compliance Team;

• Identify Trainers for the delivery of Hosted Workshops and other duties (coaches and consulting trainers

in the region.


Training Network:

• Map out region for trainer capacity (skill level, location, abilities, availability);
• Establish strong effective working relationships with Trainers in the region;
• Conduct community assessment of suicide prevention;
• Gather business opportunity information from Trainers and directly from current or potential customers,

then share that information with the Suicide Prevention Manager;

• In collaboration with the Suicide Prevention Manager, identify and connect LivingWorks to key decision

makers in strategic organizations;

• Understand and provide recommendations for dealing with competitor strategies and products;
• Understand and implement best practice business development strategies;
• Increase awareness of the LivingWorks brand and products to new and existing markets;
• Identify specific needs and challenges in the region (unique demographics for example);
• Identify, develop, and grow existing and new partnerships including but not limited to industry,

professional associations, government, etc;

• Attend regional conferences and events on behalf of LivingWorks;
• Participate in the development and implementation of brand, marketing and media engagement

initiatives.

Qualifications

• Minimum five (5) years of experience in a LivingWorks trainer role;
• Is a current, active LivingWorks Consulting Trainer, Instructor or Coach;
• Expertise in providing specific feedback to Trainers per LivingWorks\xe2\x80\x99 standard procedures;
• Bachelor\xe2\x80\x99s degree or equivalent in a relevant field of study.

Experience/Competencies and Attributes:

• Demonstrated problem-solving and customer service skills;
• Demonstrated effective community outreach and stakeholder relationship building;
• Ability to inspire other Service Delivery professionals;
• Demonstrated consultative influencing skills;
• Excellent interpersonal communication and public speaking skills;
• Self-reliant, self-motivated;
• Can work effectively from a home office and be able to travel, primarily within the region but, also on

occasion, internationally;

• Has a valid active passport and is able to withstand the rigors of international travel;
• Computer and database skills; and
• Effective video conferencing facilitation and participation skills.
  

Remuneration

• Basic salary - \xc2\xa345,000 - \xc2\xa350,000 p.a.
• Pension 5% employers/5% employees
• Holidays \xe2\x80\x93 25days plus Bank holidays
• Private Medical Insurance \xe2\x80\x93 Single
• Life Assurance
• Critical Illness Cover

How to Apply: Sound like a fit? We\xe2\x80\x99d love to hear from you. In addition to working toward a life-saving mission,
LivingWorks offers a competitive compensation package. The workplace for this role is remote/home
based. Please provide your resume and cover letter detailing your qualifications to hr@livingworks.net