Job Description

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we're more than just a workplace; we're a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.



Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.



As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As a Tourist Guide, you greet visitors, conduct guided tours, provide interpretation and assistance to individual clients and groups. You provide animation during school visits and/or any other types of offered learning activities. You distribute information leaflets, responds to inquiries by visitors.



You handle a key position on the field during military ceremonies, does the announcing during the ceremonies and insure that visitors respect all rules on an active military base. you handle particularities with VIP visits and deliver visits when necessary.



The Tourist Guide participate with the implementation of new products and participates to historic costumed animations. You must offer on a daily basis, a high level of customer service determined by the direction, your historical knowledge and develop they aptitude and competencies. You ensure safety and emergency procedures are followed, and responds to fire alarms and other emergencies.



You stock shelves of gift shop, operates electronic cash register or optical reader, calculates exchange rate, receives payment by cash, cheques, credit cards or automatic debits, wrap or place merchandise in bags, produces the daily sales report and reconcile with total sales.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High school diploma AND experience in animation or as a guide

Experience

In heritage interpretation or animation



In providing customer service



In preparing and conducting oral or written presentations



In cash handling



In using software for word processing, spreadsheets, presentations, databases, email and Internet browsing

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

LANGUAGE REQUIREMENTS

French Essential

BENEFITS AVAILABLE

Health Benefits:

Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance:

Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning:

A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development:

Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks:

Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting:

https://cfmws.ca/Benefits

OTHER INFORMATION

This is an on-site position with an assigned work location.

Citadelle de Quebec :

Located in Old Quebec, La Citadelle de Quebec is the largest British fortress built in North America. To this day La Citadelle is an active military garrison open all year long for guided tours of the site and the Royal 22e Regiment Museum (site interpretation, permanent and temporary exhibition tours) where you can discover Quebec City's military history with a spectacular view of the city and the St. Lawrence River. La Citadelle is occupied by the Royal 22e Regiment's regular troops. The Citadelle is a National Historic Site in Canada.

PSP:

Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs. Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.

START DATE

January 5 to May 2, 2026



TYPE OF POSITION

Full-Time, Temporary

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.



Job Reference: CFMWS16428