Job Description

Parkwood National Historic Site Gift Shop & Tour Guide Representative Parkwood National Historic Site was the home of Auto-Baron R.S. McLaughlin and his family. It now operates as a museum and heritage garden for the education and enjoyment of all Canadians and visitors. We hope to foster an understanding and appreciation of Parkwood\xe2\x80\x99s architectural and landscape architectural features, its collection of art and furniture, and of the life, times and accomplishments of R. S. McLaughlin one of Canada\xe2\x80\x99s foremost industrialists and philanthropists. We are seeking a friendly and professional Tour Guide to provide our guests with an exceptional experience while visiting our facility. Reporting to the Gift Shop & Tour Guide Coordinator, in this role, you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts about the history of our organization and answering any questions they may have. You will also provide support and excellent customer service to customers in our Gift Shop and on the grounds of the Estate. Position Summary Reporting to the Gift Shop & Tour Guide Coordinator individuals in this role are responsible for ensuring that visitors to Parkwood have the best possible experience while they are at Parkwood. Tour Guide

• Greet all guests promptly at scheduled tour times
• Determine if any guests have physical restrictions that should be considered
• Clearly and articulately provide information to guests in an engaging manner
• Answer any questions that the guests may have
• Demonstrate extensive knowledge of our facility and the McLaughlin Family
• Remain calm, friendly, and enthusiastic at all times
• Escort guests through the mansion on their tour in a safe and friendly manner

Operations

• Willingness and initiative to aid guests who require assistance booking/checking in for tours using our online booking programs
• Process customer payments in a friendly and timely manner at the sales desk using our

POS system (currently Shopify)

• When necessary, support with the annual physical inventory count once per year

270 Simcoe Street North | Oshawa, Ontario | L1G 4T5 | 905-433-4311 www.parkwoodestate.com | Charitable Registration # 119250181 RR0001 Gift Shop

• Maintain in-depth product knowledge of store items, tours and specialty programs that are offered, to provide advice and recommendations for guests.
• Demonstrate initiative when performing daily cleaning duties that ensure the Carriage

House remains organized and clean, meeting the highest of standards to ensure the best possible experience for our guests.

• Relay ideas for merchandise and/or sharing visitor feedback ideas
• Prepare Gift Shop for upcoming events to ensure there is a cleanly and welcoming environment in addition to ensuring space are ready (tables, chairs, cleanliness, etc)
• Support with merchandising product in the Gift Shop

Other

• Other duties as assigned

Tour Guide Requirements and Qualifications

• High school diploma or equivalent; associate or bachelor\xe2\x80\x99s degree is a plus
• Significant work experience in customer service preferred
• Experience with public speaking is a plus
• Able to memorize and recite facts clearly and accurately
• Fluent in English; bilingual a plus
• Exceptional communication skills with an ability to connect to guests
• Computer skills, and willingness to learn new software (Shopify, Fareharbor)
• Flexible schedule

270 Simcoe Street North | Oshawa, Ontario | L1G 4T5 | 905-433-4311 www.parkwoodestate.com | Charitable Registration # 119250181 RR0001 Job Type: Part-time
Part-time hours: 15-25 per week Salary: $15.50 per hour Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oshawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location Application deadline: 2023-03-03
Expected start date: 2023-05-08