Job Description

TOUR GUIDE, KINGSTON PENITENTIARY

COMPETITION No: 2023-SLPC-1217

CLASSIFICATION: Interpreter 1

COMPENSATION GROUP: OPSEU - Administrative

SALARY RANGE: $16.01 to $16.98 per hour

PERIOD OF EMPLOYMENT: April to November
Group 2 seasonal recurring

HOURS OF WORK: Variable to 36 hours per week

DIVISION: Kingston Penitentiary

LOCATION: Kingston, Ontario

POSTING DATE: February 24, 2023

CLOSING DATE: March 10, 2023

AREA OF SEARCH: OPEN

WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will:

• Lead guided historical tours, making each visitor\xe2\x80\x99s experience unique by providing an interesting, memorable and safe experience.
• Assist in areas of admissions and retail, greeting and checking in visitors as well as selling retail product.
• Embody the SLPC\xe2\x80\x99s equity, diversity and inclusion principles while interacting with staff and guests.

HOW DO I QUALIFY?

KNOWLEDGE AND EXPERIENCE:

• You have knowledge of and experience in the hospitality or tourism industry and the ability to learn historical information related to Kingston Penitentiary within a limited timeframe and interpret to the public within the scripts provided.
• You have experience operating cash registers and computerized point-of-sale registers, and cash handling.
• You have the ability to learn and follow safety protocols to ensure visitor and staff safety at all times.

COMMUNICATION AND CUSTOMER SERVICE SKILLS:

• You have strong verbal communication skills to effectively articulate information clearly and concisely, maintaining volume when speaking in both indoor and outdoor environments.
• You have experience in customer service practices to handle visitor requests and solve problems.
• Ability to time manage and deliver superior tours on time, to large groups of visitors at one time.
• You possess a personal commitment to excellent customer service.

LEADERSHIP AND TEAMWORK SKILLS:

• You have the ability to assume responsibility and exercise initiative while working alone or in work in a team environment and the ability to work under pressure.

WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?

• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
• Supportive team environment
• Staff discounts
• Employee and Family Assistance Program (EFAP)
• Option to join an excellent pension plan
• Option to purchase benefits
• Percentage paid in lieu of vacation and statutory holidays
• Percentage paid in lieu of benefits

HOW TO APPLY:

1. Please apply online, https://www.parks.on.ca/about/careers/.
2. Your cover letter and resume combined should not exceed five (5) pages.
3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.
4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
5. Every external candidate must identify his or her prior employment in the Ontario Public Service including positions, dates of employment and any re-employment restrictions.

REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON FRIDAY, MARCH 10, 2023.

WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

St. Lawrence Parks Commission is committed to employment equity. We welcome applications from people with disabilities, Indigenous, Black and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. The St. Lawrence Parks Commission is also committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities. To obtain a copy of this posting in an alternative format or to request any accommodation please contact us directly through Human Resources at 1-800-437-2233, ext. 1401. Information received relating to accommodation requests will be addressed confidentially.