Job Description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
Were a technology company building the worlds most advanced and uncomplicated digital marketplace for used vehicles.
Were a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And were an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Employer-paid medical, dental, and vision benefits
Immediately Vested RRSP (Canada) with company match
Paid Vacation, Float, and Care Time
Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
Long Term Disability
Robust Employee Assistance Program through Telus Health
Employer paid Leap into Service Day to volunteer in your community
Tuition Reimbursement for eligible programs
Stock Options at a discounted rate after 6 months of continuous employment
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancement
You Are:
Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.
Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.
A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.
A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.
You Will:

• Provide prompt and courteous service to other members of the Support team
• Check, acknowledge and respond to incoming messages
• Compare title with Bill of Sale to ensure key information is correct
• Perform a check to ensure vehicle is clear of liens
• Upload title information into our database
• Create a courier label using 3rd party software
• Monitor title courier deliveries to customers
• Maintain a knowledge of Ministry laws and regulations as relate to vehicle titles
• Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.

Must have:

• Highschool diploma, University or College, preferred
• Excellent attention to detail
• Basic computer skills
• General customer service phone skills
• Able to process high volume of documents in a efficient and timely manner

Nice to Haves:
Experience with AMS, VTrace, and other OPENLANE systems
Sounds like a match? Apply Now - We can't wait to hear from you!
We thank all applicants, however, only applicants selected for an interview will be contacted.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.