Job Description

Company Summary

Come work for a company that\xe2\x80\x99s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other\xe2\x80\x99s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you\'ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE\'S HOW YOU\'LL CONTRIBUTE:

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
• Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements
• Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable.
• Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements.
• Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing.
• Action Lender Reports as required.

HERE\'S WHAT YOU\'LL BRING:

• Graduate of a law clerk/legal admin program or equivalent experience is required.
• Minimum of 6 months experience with the end to end real estate transaction cycle
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Strong understanding of basic mathematic principles.
• Detail oriented and proven ability to multi-task in a fast paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.

Voici votre contribution :

• Offrir un service \xc3\xa0 la client\xc3\xa8le de premier ordre \xc3\xa0 nos clients par l\xe2\x80\x99interm\xc3\xa9diaire du portail, par courriel et par t\xc3\xa9l\xc3\xa9phone pour r\xc3\xa9pondre \xc3\xa0 toutes les demandes dans les d\xc3\xa9lais prescrits. \xc3\x89tablir des partenariats internes et externes afin d\xe2\x80\x99am\xc3\xa9liorer l\xe2\x80\x99exp\xc3\xa9rience client globale.
• Lire le contenu pertinent et comprendre la recherche de titres dans plusieurs provinces, et apporter les modifications n\xc3\xa9cessaires \xc3\xa0 tous les dossiers internes en appliquant de fa\xc3\xa7on uniforme les lignes directrices en mati\xc3\xa8re de souscription, s\xe2\x80\x99il y a lieu.
• G\xc3\xa9rer tous les probl\xc3\xa8mes et les irr\xc3\xa9gularit\xc3\xa9s sur le titre avec le repr\xc3\xa9sentant du pr\xc3\xaateur (pr\xc3\xaateur, sp\xc3\xa9cialiste des pr\xc3\xaats hypoth\xc3\xa9caires, etc.).
• \xc3\x89mettre un engagement d\xe2\x80\x99assurance conform\xc3\xa9ment aux politiques et aux lignes directrices d\xe2\x80\x99entreprise figurant dans les accords sur les niveaux de service document\xc3\xa9s.
• \xc3\x8atre responsable de se tenir au courant de toutes les politiques et proc\xc3\xa9dures d\xe2\x80\x99entreprise et de pr\xc3\xaateurs, et de les appliquer, s\xe2\x80\x99il y a lieu.
• Pr\xc3\xa9parer les documents applicables (p. ex. trousse de documents hypoth\xc3\xa9caires, documents sur le changement de titre) conform\xc3\xa9ment aux exigences du programme de chaque pr\xc3\xaateur.
• Demander et examiner les relev\xc3\xa9s de remboursement d\xe2\x80\x99autres institutions financi\xc3\xa8res, et calculer les p\xc3\xa9nalit\xc3\xa9s, les indemnit\xc3\xa9s quotidiennes et les montants de remboursement exigibles \xc3\xa0 la cl\xc3\xb4ture.
• Prendre les mesures n\xc3\xa9cessaires en fonction des rapports du pr\xc3\xaateur, au besoin.

Vos comp\xc3\xa9tences :

• Dipl\xc3\xb4me en techniques juridiques ou en administration juridique, ou exp\xc3\xa9rience \xc3\xa9quivalente, de rigueur.
• Au moins six mois d\xe2\x80\x99exp\xc3\xa9rience en mati\xc3\xa8re de cycle de transaction immobili\xc3\xa8re de bout en bout.
• Capacit\xc3\xa9 exceptionnelle \xc3\xa0 communiquer par t\xc3\xa9l\xc3\xa9phone et excellentes aptitudes pour les relations interpersonnelles.
• Capacit\xc3\xa9 av\xc3\xa9r\xc3\xa9e \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes et \xc3\xa0 en \xc3\xa9tablir la priorit\xc3\xa9. Grand souci du d\xc3\xa9tail et capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer des priorit\xc3\xa9s concurrentes dans un milieu de travail occup\xc3\xa9.
• Excellente compr\xc3\xa9hension des principes math\xc3\xa9matiques fondamentaux.
• Minutie et capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 mener plusieurs t\xc3\xa2ches de front dans un environnement de travail dynamique.
• Capacit\xc3\xa9 \xc3\xa0 faire preuve de jugement pour prot\xc3\xa9ger les renseignements confidentiels.
• Connaissances interm\xc3\xa9diaires de la suite Microsoft Office et d\xe2\x80\x99Outlook.
• Nos heures d\xe2\x80\x99ouverture sont de 8 h \xc3\xa0 21 h, du lundi au vendredi. Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif r\xc3\xa9gulier (par rotation) jusqu\xe2\x80\x99\xc3\xa0 21 h.

HERE\xe2\x80\x99S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

*As per terms of the employment agreement

*All new hires will be required to be fully vaccinated as a condition of employment, proof of vaccination will be submitted to the company upon hire.

The Great Place to Work\xc2\xae Institute has named FCT one of Canada\xe2\x80\x99s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We\xe2\x80\x99re also one of Achievers 50 Most Engaged Workplaces\xe2\x84\xa2 in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT\xe2\x80\x99s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

FCT