Job Description

Company Summary

Come work for a company that\xe2\x80\x99s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other\xe2\x80\x99s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you\'ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

En tant qu\'agent(e) d\'op\xc3\xa9rations bilingue, vous offrirez un service \xc3\xa0 la client\xc3\xa8le de premier ordre \xc3\xa0 nos clients en r\xc3\xa9pondant \xc3\xa0 toutes leurs demandes dans les d\xc3\xa9lais prescrits, vous pr\xc3\xa9parerez des documents juridiques li\xc3\xa9s aux transactions hypoth\xc3\xa9caires et vous veillerez \xc3\xa0 la cl\xc3\xb4ture des transactions. Ce poste convient id\xc3\xa9alement \xc3\xa0 une personne qui aimerait se joindre \xc3\xa0 une entreprise qui a cr\xc3\xa9\xc3\xa9 une atmosph\xc3\xa8re de travail unique et qui propose des d\xc3\xa9fis, et offre des occasions de perfectionnement personnel et professionnel dans un environnement ax\xc3\xa9 sur l\'\xc3\xa9quipe.

Voici votre contribution :

• Offrir un service \xc3\xa0 la client\xc3\xa8le de premier ordre \xc3\xa0 nos clients par l\'interm\xc3\xa9diaire du portail, par courriel et par t\xc3\xa9l\xc3\xa9phone pour r\xc3\xa9pondre \xc3\xa0 toutes les demandes dans les d\xc3\xa9lais prescrits. \xc3\x89tablir des partenariats internes et externes afin d\'am\xc3\xa9liorer l\'exp\xc3\xa9rience client globale.
• G\xc3\xa9rer tous les probl\xc3\xa8mes et les irr\xc3\xa9gularit\xc3\xa9s sur le titre avec le repr\xc3\xa9sentant du pr\xc3\xaateur (pr\xc3\xaateur, sp\xc3\xa9cialiste en pr\xc3\xaats hypoth\xc3\xa9caires, etc.).
• G\xc3\xa9rer t\xc3\xa2ches journali\xc3\xa8res conform\xc3\xa9ment aux politiques et aux lignes directrices d\'entreprise.
• Pr\xc3\xa9parer les documents applicables (p. ex., trousse de documents hypoth\xc3\xa9caires, documents sur le changement de titre, etc.) conform\xc3\xa9ment aux exigences du programme de chaque pr\xc3\xaateur.
• Travailler avec nos clients externes, tel que des pr\xc3\xaateurs, notaires ou courtiers hypoth\xc3\xa9caires.

Vos comp\xc3\xa9tences :

• Dipl\xc3\xb4me en techniques juridiques ou en administration juridique, ou exp\xc3\xa9rience \xc3\xa9quivalente sera consid\xc3\xa9r\xc3\xa9 un atout.
• Capacit\xc3\xa9 exceptionnelle \xc3\xa0 communiquer par t\xc3\xa9l\xc3\xa9phone et excellentes aptitudes pour les relations interpersonnelles.
• Capacit\xc3\xa9 av\xc3\xa9r\xc3\xa9e \xc3\xa0 prioriser et \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes.
• Grand souci du d\xc3\xa9tail et capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer des priorit\xc3\xa9s concurrentes dans un milieu de travail occup\xc3\xa9.
• Minutie et capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 mener plusieurs t\xc3\xa2ches de front dans un environnement de travail dynamique.
• Capacit\xc3\xa9 \xc3\xa0 faire preuve de jugement pour prot\xc3\xa9ger les renseignements confidentiels.
• Connaissances interm\xc3\xa9diaires de la suite Microsoft Office et de Outlook.
• Nos heures d\'ouverture sont de 8 h 30 \xc3\xa0 19 h, du lundi au vendredi. Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif r\xc3\xa9gulier (par rotation) jusqu\'\xc3\xa0 19 h.

As a Bilingual Title Officer, you will provide superior customer service to our clients responding to all inquiries within specified timeframes, prepare legal documents for mortgage transactions and ensure transactions closings are met. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Here\'s how you\'ll contribute:

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
• Manage day to day tasks in accordance to our corporate policies
• Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements.
• Working collaboratively with our external clients such as lenders, notaries and brokers

Here\'s what you\'ll bring:

• Graduate of a law clerk/legal admin program or equivalent experience will be considered an asset
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

HERE\xe2\x80\x99S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

*As per terms of the employment agreement

*All new hires will be required to be fully vaccinated as a condition of employment, proof of vaccination will be submitted to the company upon hire.

The Great Place to Work\xc2\xae Institute has named FCT one of Canada\xe2\x80\x99s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We\xe2\x80\x99re also one of Achievers 50 Most Engaged Workplaces\xe2\x84\xa2 in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT\xe2\x80\x99s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

FCT