Job Description

For over 70 years, Chicago Title has proudly provided security for Canada's real estate transactions. We understand the true value of our insureds' properties; they represent more than just numbers on a statement. When it comes to our clients' peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time. Owned by Fidelity National Financial, North America's largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients' needs. We're not just in the title insurance business; we're in the client success business.

We put the customer first, listening carefully to hear your unique needs and providing creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience the peace of mind they deserve.

Primary Responsibilities:

Order Management: Open new title insurance orders received by phone, fax, or email, ensuring accurate entry of information into an internal database. Client Inquiries: Address client inquiries, take and follow up on title insurance orders, and effectively manage client concerns. Follow-Up Procedures: Proactively communicate with clients to obtain the necessary information and documentation required for the issuance of title insurance policies. Policy Coordination: Facilitate the efficient issuance of title insurance policies among external clients, the internal underwriting team, and business development staff. Client Communication: Engage with clients through various channels, including incoming calls in a call center environment and email correspondence, taking ownership of requests and escalations Relationship Management: Maintain and develop relationships with new and existing clients, providing exceptional customer experience for lawyers, notaries, and law clerks. Complaint Resolution: Manage client complaints by offering appropriate solutions and alternatives within established timeframes; follow up to ensure resolution. Needs Assessment: Identify and assess client needs to achieve satisfaction. Conflict Resolution: Effectively handle difficult client interactions, de-escalate challenging situations, and diplomatically resolve customer issues. Independent and Team Collaboration: Work independently to identify and address client needs while also participating as part of a team to provide timely and appropriate solutions. Commitment Fulfillment: Follow through on commitments made to clients, ensuring successful resolutions are delivered in a professional and tactful manner. Additional Duties: Undertake other tasks and responsibilities as required or assigned, demonstrating flexibility and a commitment to the overall goals of the team and organization.

Qualifications:

Experience in a law firm and/or title insurance environment is considered an asset. Knowledge and understanding of residential real estate practices is considered an asset. Post-secondary diploma/degree, or equivalent work experience. Experienced self-starter with the ability to work effectively in a fast-paced environment. Excellent multi-tasking, organizational, and time management skills, including attention to detail and the ability to set priorities and meet deadlines. Strong phone handling skills and active listening abilities. Proven customer service experience. Highly professional with a customer service focus. Strong analytical skills and the ability to problem-solve with minimal direction. Strong written and verbal communication skills. Flexible team player who works well under pressure with minimal supervision to meet tight deadlines. Advanced computer skills, including thorough knowledge of Microsoft Office, Teraview, Conveyancer, and eConveyance. Must be available to work varied shifts. Our hours of operation are 9:00 am to 8:00 pm, Monday to Friday. Willingness to work overtime. French language skills is considered an asset.

Disclaimer: Chicago Title is an equal opportunity employer. Accessibility accommodation for candidates with disabilities participating in our selection process is available upon request.

Job Types: Full-time, Fixed term contract

Work Location: Hybrid remote in Mississauga, ON L5T 2X9