Job Description

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.
We have partnered with a Calgary-based information technology company specializing in managed services for small businesses and non-profit organizations to support them in the recruitment process to find their next Tier 2 - Systems Administrator.
Job ID: 42791
Job Type: Direct Hire
Category: Information Technology (IT)
Location: Calgary, Alberta
Our client is a Calgary, Alberta-based Managed Services Provider (MSP) dedicated to bridging the gap between humanity and technology. They deliver comprehensive IT solutions that empower businesses and non-profit organizations to operate with greater efficiency and security.
Their company culture is deeply rooted in values of integrity, excellence, and relationship-building. They emphasize proactive planning, doing what's right, continuous improvement, and sharing success. Team members are encouraged to innovate, collaborate, and grow professionally while contributing to a greater community impact.
Duties and Responsibilities:
The Tier 2 - Systems Administrator will provide technical support for escalated issues beyond Tier 1 capabilities, maintain backend systems, and assist in IT project execution. The successful candidate will deliver services both remotely and on-site, providing high-level troubleshooting, system maintenance, and security implementations.
The key job functions are:

• Troubleshoot and resolve complex technical issues remotely and on-site.
• Escalate unresolved or critical issues to Tier 3 support when necessary.
• Implement and maintain cybersecurity measures including patch management, firewall management, and antivirus solutions.
• Support IT projects such as network upgrades, server migrations, and cloud deployments.
• Maintain and enhance server and network infrastructure.
• Manage backend support for Microsoft Server, Exchange, VMware, and HyperV environments.
• Utilize and maintain Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools like ConnectWise.
• Collaborate across departments to ensure seamless client service delivery.
• Develop structured troubleshooting documentation and best practices.
• Conduct on-site client visits as required, with occasional short notice.
• Provide Tier 1 support coverage during peak periods and staff absences.

Education:

• Professional IT Certifications such as Microsoft MCP, MCSA, MCSE, Cisco CCNA, or VMware VCP are preferred.
• Additional cybersecurity training and certifications are considered an asset.

Qualifications:

• A valid Class 5 driver's licence and access to a personal vehicle are mandatory.
• Ability to occasionally lift up to approximately 23 kilograms using proper lifting techniques.
• Must reside in Calgary, Alberta and be able to work in office (SE Calgary).

Experience:

• Minimum 1 year of experience with both VMware and HyperV.
• Minimum 2 years of experience with Microsoft Exchange Server (both on-premise and online).
• Minimum 3 years of experience with Microsoft Server 2003 or newer versions.
• Minimum 2 years of experience configuring and managing managed switches.
• Minimum 1 year of experience with managed firewall environments.
• Prior experience working for a Managed Services Provider (MSP) is strongly preferred.

Skills:

• Strong diagnostic and troubleshooting skills.
• Intermediate networking knowledge including firewalls, switches, and access points.
• Proficiency with Microsoft products including Microsoft 365, Teams, and SharePoint.
• Knowledge of cybersecurity best practices.
• Client-focused communication and relationship management abilities.
• Project management skills, including the ability to manage timelines and deliverables.
• Ability to think creatively, prioritize work, and deliver high-quality service independently and within a team.

Base Salary: $65,000 - 75,000 per year

• Salary based on experience.
• Full benefits package included.

Work Hours:

• 40 hours per week.
• Overtime/on-call to be anticipated (on-call rotating schedule)

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer's needs.
About Staffing recruiters are Alberta's experts in connecting candidates with information technology jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.
About Staffing's recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to information technology jobs.
Frequently Asked Questions
What happens after I apply?
Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer's requirements, a recruiter may be in touch to begin the recruitment process.
Please note we are only contacting applicants who meet the employer's needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.
For more FAQs, feel free to stop by our .
Please reference Job ID: 42791 in your application.
About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

Skills Required