Job Description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview:
The Ticket Taker plays a key role in ensuring an exceptional guest experience. This position is responsible for greeting guests, scanning or collecting tickets, verifying event access, and providing information in a professional and friendly manner. Exceptional customer service and attention to detail are essential to create a safe, welcoming, and efficient entry process for all patrons.
This is a casual role from November 18, 2025 and will end on April 30, 2026
This role will pay an hourly rate of $15.35 CAD
This position will remain open until April 30, 2026 Responsibilities:

• Greet guests upon arrival and ensure a welcoming first impression.
• Verify and scan tickets accurately using handheld devices or manual methods to ensure proper entry.
• Direct guests to their appropriate seating locations and provide facility and event information as needed.
• Become familiar with ticketing systems and procedures, seating maps, building policies, and emergency procedures.
• Work collaboratively with Event Security to manage crowds and assist with entry flow as required.
• Monitor for unauthorized entry, counterfeit tickets, or potential safety concerns.
• Provide clear, courteous, and accurate responses to patron inquiries.
• Perform other duties as assigned by the supervisor or manager.

Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills in English.
• Demonstrated organizational and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and to be available for a minimum of 75% of scheduled events (including hockey games, live shows, and special events) or as scheduled.
• Must possess excellent interpersonal skills and the ability to remain calm and professional in high-volume situations.
• Ability to stand for extended periods during shifts and work in a fast-paced environment.

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Skills Required