Job Description

About Carleton University
Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.
Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada's most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university's smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.
The university's is an ambitious vision for the future, anchored in Carleton's strengths and student-centric, community-engaged values.
Duties and Responsibilities:
Reporting to the Assistant Manager Events & Game Day Experience, the Ticket Sales and Event Assistant will oversee all administrative aspects of our ticket sales program from building the event in our software platform, to working with our social team to ensure promotion to providing timely reports and sales trending to the marketing team. This position will also be the key point of contact in terms of undertaking various initiatives to better engage our students via developing and maintaining relationships with student groups, carrying out existing programs and helping develop new strategies to further engage this group. Each initiative will have its own metrics reporting based on the various key performance indicators.
This position will assist with the execution of game day and other events. This position requires on-site attendance at numerous athletic events. The individual must be available and prepared to work flexible hours including frequent evening and weekends as required.
Qualifications:
The incumbent must possess the following qualifications:

• Knowledge of ticketing software is required, specific experience with the Showpass software would be an asset.
• Demonstrated customer service experience and strong interpersonal skills are required, with a proven ability to elicit and foster trust, develop positive working relationships and work effectively with customers of all ages and backgrounds on campus partners, student groups and external stakeholders.
• Hands-on experience in executing high-quality, customer facing events that meet fan experience objectives and departmental standards, particularly in a university sports setting
• Cash and credit reconciliation experience with knowledge of PCI regulations compliance.
• Strong knowledge of Microsoft Office and preparation of report documents is essential.
• Demonstrated student leadership is required to supervise student staff and other part time staff, as well as to communicate and inspire collaboration of key student groups on campus.
• Strong organizational skills and time management abilities are essential, along with the ability to work in a fast-paced, high-volume environment along with the ability to pay attention to detail.
• Excellent communication skills are required, including written and verbal.
• Independence, discretion, good judgment, and solid decision-making is required.
• This position requires on-site attendance at numerous athletic events. The individual must be available and prepared to work flexible hours including frequent evening and weekends as required.

Education and Experience:
The above is normally acquired through:

• Completion of a three-year post-secondary accredited program specializing in the field of business, marketing, event management or communications is required.
• Minimum of two years of related experience with demonstrated experience in event management or sports administration and hands-on proficiency with ticketing software (ideally Showpass).
• The incumbent must demonstrate strong customer service skills and a background in coordinating events, preferably within a university sports setting with direct collaboration with student groups and/or a marketing team. Experience related equivalencies considered.

HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Metis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
Health and Safety Requirements
This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.
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Skills Required