Job Description

Reporting to the Supervisor, Ticket Operations, the Ticket Operations Administrator will assist with order processing, fulfillment and distribution of tickets while providing excellent customer service to our fans.

What you'll do:

Respond to general telephone inquiries and direct customers to the appropriate department internally or externally; Monitor and respond to customer service voice messages and email inquiries; Process all walk up sales for single game sports tickets and concerts, using Ticketmaster ticketing system; Assist in the day-to-day operations of the TD Place Box Office: + Sell tickets for all events at TD Place;
+ Process and manage cash, debit and credit card transactions with confidence;
+ Maintain data integrity as it relates to information input into Ticketmaster ticketing system;
+ Provide exceptional internal/external customer service to resolve issues;
Work with sales representatives on the following tasks: + Process payments via debit and cash;
+ Participate in projects as assigned;
Assist with other duties as assigned.

What's needed:

Post-Secondary degree preferred; 1-2 years experience in a front facing, customer service role; Excellent relationship building and interpersonal skills, with the ability to interact with internal and external clients at all levels within the organization; Excellent communication skills, including a friendly and professional telephone manner; A positive mindset and the ability to jump in on a 'one team one vision' culture; Self-starter with the ability to manage multiple projects in a dynamic, fast-paced environment with shifting priorities; Ability and willingness to work evenings, weekends, and holidays as required; Familiarity with both Apple and Android apps and cell phone technology; Strong computer literacy and aptitude is required; Experience using sports ticketing systems (Archtics/Ticketmaster) is preferred; Ability to adapt to and thrive in a high-paced environment; Bilingualism in French and English is required.

Weekly Schedule

:

Monday-Friday - 9:00am- 5:00pm Part-time, hourly with 40 hours guaranteed

What's in it for you?


Aside from the ability to make a meaningful and powerful impact on the sports and entertainment industry in Ottawa, working at TD Place will provide you with a dynamic team environment and the ability to continuously learn and grow.


Located at Lansdowne Park, the TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies, and is the largest and most varied sports and entertainment complex in the city. We operate the Ottawa REDBLACKs and Ottawa 67's, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atletico Ottawa, and the new Professional Women's Hockey League. OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.


TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to participate in the hiring process, please contact us to make your needs known in advance.


Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage that you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).


We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.


Please visit: https://www.tdplace.ca/careers/ for more information.