Job Description

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Position Summary;

River Rock Casino Resort is seeking a qualified individual interested in furthering their career as a Ticket Agent. The successful candidate will be reporting to the Box Office, Manager. Our ticket agent will be responsible for event night selling of tickets and providing superior customer service in person to guests.

Duties and responsibilities for our Ticket Agent will include:

• Process in-person ticket orders for Show Theatres and Ticketmaster on show night
• Provide customer support for Box Office inquiries and ticket orders
• Provide proactive customer service
• Assists in solving complaints, upholding the company\'s reputation for excellent customer service
• Process lost ticket requests; look up information; prepare passes; instruct guests on use of passes; and inform ushers of special circumstances, when necessary (e.g. wristbands, early access to venue, meet & greets, etc.)
• Prepare any special request requirements for smooth operations on event night (e.g. wristbands, ticket scanner preparations, etc.)
• Knowledgeable of current and future events at the Show Theatres and knowledge of events sold through Ticketmaster.
• Manage end of night event reporting if necessary.
• Manage inventory for necessary supplies for Box Office with Box Office Manager
• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE, BCLC and Ticketmaster
• Report any concerns or problems to Box Office Manager
• Other duties as requested.

Successful candidates will demonstrate the following qualifications:

• Experience and/or interest in the live entertainment industry - communicates effectively and enjoys people.
• Experience operating a Computerized ticketing system (Ticketmaster)
• Good communication, research and computer skills are essential.
• Intermediate understanding of PC operations
• Ability to troubleshoot PC problems independently, and follow direction over the telephone to resolve IT issues
• Ability to quickly learn to use new software programs
• Knowledge of ticketing platforms (Ticketmaster), MS Word, Excel & Outlook
• Ability to interpret graphical charts and explain to guests
• Experience with cash handling (if applicable)
• Strong decision making skills with ability to take initiative
• Minimum 1 year experience with GCE
• Team Player
• Comfortable being guests facing customer service representative for theatre shows
• Able to work independently with minimal supervision

Candidates must be ready and willing to work a flexible schedule. The scheduled hours of work will be based on business needs.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming