Job Description

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Position Summary

We have an exciting opportunity for a motivated, enthusiastic, and detailed oriented professional to join River Rock Casino Resort as part of the Reservation team. The Reservation Agent will be responsible for the promotion, sales and booking of hotel accommodations.

The successful candidate will be responsible for, but not limited to the following:

• Responds to all communications directed to the Reservations Office
• Quotes rates and reserves guest rooms
• Provides travel information, local tourism information and attractions
• Provides information on the resort: upcoming shows, special events and promotions
• Makes every effort to promotes hotel packages including all areas of the resort
• Makes every effort to cross sell and promote all Great Canadian Gaming Corporation properties
• Up-sells to increase revenues
• Explains all policies of the Resort.
• Sends out confirmation notices; accepts payment and gives refunds
• Handles group inquiries or forwards to Sales
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

The successful candidate will demonstrate the following qualifications:

• High School Diploma; Post-Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 1 year reservations experience
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office, Opera/Fidelio an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE\'s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming