Job Description

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.




We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.




We're always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Reporting to the Assistant Vice President, Third-Party Governance, the Third Party Risk Management (TPRM) System Administrator will be responsible for day-to-day system operations, creating documentation and providing end-user support. The TPRM System Administrator will support the development and implementations of the TPRM (SaaS) application, based on the defined Third-Party Governance program requirements and other regulatory needs.

Responsibilities:

System configuration

Day-to-day technical administration of the platform User administration and access management Manage upgrades and patching across all modules/environments Manage and facilitate all changes to Dev, UAT, and Production Install, test and deploy new applications, solutions or modules
Support & System Maintenance

Provide troubleshooting and support when production issues occur Manage internal ticket queue for break/fix incidents, including coordination of internal support and resources Provide user support and training Provide administrative support to Third Party Governance (TPG) team and module owners/super users Manage data and document upload process, perform validation and make revisions as required Ensure data meets TPG standards, and adheres to corporate data governance and management requirements

Documentation and Technical Knowledge

Maintain procedure and change log documentation Creation and refinement of reporting and documentation for change requests Assist in preparation of formal documentation, including requirement specifications, system design documents, use case, and other operations manuals Review all internal operating policies, programs, and procedures periodically Maintain an understanding of all core components of the platform and its development requirements (i.e., fields/layouts, role/groups/record permissions, data driven events, advanced workflow, notifications, calculated fields)

Reporting and Design

Creation of dashboards and additional mapping for new or revised policies, standards, and controls Assist the Third-Party Governance team with data and analytics requests

Qualifications:

4-year college degree in business, accounting, IT, cybersecurity or similar administration field 2+ years' experience in the development, maintenance, testing, and support of Governance Risk and Compliance (GRC) applications, preferably Archer 3+ years experience working in a regulated organization with a core focus on risk management Licenses, Certifications, Registrations: Archer Administration Specialist (Admin II) or Expert (Admin III) preferred; GRC, Risk, or related certifications Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Experience with analytics and reporting software preferred

CIBC Mellon's Values:

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better