Job Description

Requisition ID: 42022OrganizationLocated on the traditional, ancestral and unceded lands of the x\xca\xb7m\xc9\x99\xce\xb8k\xca\xb7\xc9\x99y\xcc\x93\xc9\x99m (Musqueam), S\xe1\xb8\xb5wx\xcc\xb1w\xc3\xba7mesh (Squamish), and s\xc9\x99lilw\xc9\x99ta\xc9\xac (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world\xe2\x80\x99s most liveable cities and is working towards being the greenest city in the world. Named among Canada\'s Top 100 Employers, BC\'s Top Employers, and Canada\'s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Main Duties and Responsibilities:

• To provide a high level of customer service to Vancouver Civic Theatres\' patrons by performing various front of house and concession duties during events.
• Perform various duties such as ushering, ticket taking, coat check, barista, and concessions.
• In a fast-paced environment, provide outstanding and positive customer service to patrons.
• Maintain order and ensure adherence to safety policies.
• Guide patrons to exits or provide assistance in emergency situations.
• Settle seating disputes or help resolve other customer concerns.

This position requires flexibility in scheduling hours of work and involves non-standard hours, including weekday, evening, and weekend shifts.Interested candidates must be available for a minimum of 4 shifts per week: Friday night, Saturday night, ONE shift on Sunday (either a matinee OR an evening shift) and one other weekday evening. Weekday evening shifts may begin as early as 3:00PM.QualificationsEducation and Experience:

• Completion of Grade 12
• Preferred, three years\' experience within retail customer service and or Hospitality Industry. Banquet server, barista, bartender, receptionist etc.
• Current Serving It Right Certificate.
• Food Safe Level 1.

Knowledge, Skills, and Abilities:

• Excellent interpersonal, communication, and customer service skills. Energetic, positive, and enthusiastic self-starter. Proven track record of going above and beyond.
• Deal tactfully and effectively with challenging situations.
• Ability to work non-standard hours.
• Experience operating Food and Beverage related equipment including but not limited to, coffee machines, popcorn machine, dishwashers, cleaning and sanitizing equipment.
• Experience in using Point of Sale (POS) device
• Ability to lift and carry items, up to 30lbs.
• Ability to work in a fast-paced environment.
• Ability to stand for long periods of time, climb stairs and work in darkened and/or noisy venues.

Business Unit/Department: Arts, Culture and Community Services (1200)Affiliation: CUPE 15 Non PksEmployment Type: Auxiliary/CasualPosition Start Date: September 2024Salary Information: Pay Grade GR-011: $24.97 to $29.2 per hourNumber of Vacancies: MultipleApplication Close: August 14, 2024At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. .Before you click Apply nowOnce you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

City of Vancouver