Job Description

Casual Program Support Staff - Hopeful Hearts Home


JOB POSTING



POSITION SUMMARY: The Program Support staff will provide coverage for the Program Case Workers within trauma-informed, client-centered services to women who are survivors of interpersonal violence and are transitioning to independent living through our housing program. This role involves comprehensive assessment, advocacy, individualized service planning, and ongoing support to empower clients in their healing journey. The ideal candidate will have a deep understanding of trauma-informed care, feminist theory, and the unique needs of women experiencing interpersonal violence.


POSITION REPORTING:


Reports to Transitional Housing Manager


WHAT WE OFFER:

Rewarding work; contribute to meaningful change for clients and our community An inclusive and supportive team Fitness membership at Fitness on 25th and a discounted rate on eligible programs


HOURS OF WORK:


2 Casual Positions, working days, evenings, weekends and stat holidays



WAGE:


$23.04 per hour (Step 1 - Housing Crisis Counselor Classification Wage Grid)


Please note that SEIU-West is the union and bargaining agent for all in-scope employees.



MAJOR RESPONSIBILITIES: Working as part of a collaborative team, provide:


Client Support & Advocacy:

Conduct intake assessments to determine the immediate and long-term needs of women entering the program, ensuring a holistic approach to each client's emotional, physical, and social well-being. Offer crisis intervention and emotional support, providing a safe and compassionate environment where clients can explore their options and make informed decisions. Advocate on behalf of clients in accessing services such as legal support, healthcare, mental health services, and employment resources. Assist mothers and their children in developing healthy routines, relationships and support networks.

Trauma-Informed Support:

Utilize trauma-informed practices to guide interactions, ensuring that all services provided acknowledge and respect the client's past experiences and foster a sense of safety and trust. Support clients in processing and managing the psychological, emotional, and practical challenges of recovery from interpersonal violence. Assist clients in building a support network, identifying healthy relationships, and accessing community resources. Knowledge of Adverse Childhood Experiences (ACEs) and an understanding of how childhood trauma impacts brain development, contributing to negative health outcomes later in life.

Crisis Management:

Respond promptly to client crises and provide immediate support as needed, including safety planning and emergency resources. Ensure clients understand their rights and the availability of services, supporting them in making informed choices about their safety and well-being.

Collaboration & Coordination:

Work closely with other program staff, service providers, and community partners to coordinate comprehensive care for clients (and their children), including mental health professionals, legal advocates, and other health professionals Monitor and provide onsite support to presenters who are delivering programming

Record keeping, Finance & Budgeting:

Maintain thorough and confidential case records, ensuring that all documentation is up-to-date, accurate, and in compliance with program standards.

Cultural Competence:

Demonstrate cultural competence and humility, recognizing the intersectional nature of oppression and how factors such as race, class, sexuality, and disability impact experiences of interpersonal violence. Ensure services are accessible and inclusive to women from diverse backgrounds, including indigenous women, women of colour, LGBTQIA+ individuals, and immigrant and refugee populations. Other duties as required


QUALIFICATIONS AND EXPERIENCE:

Bachelor of Social Work preferred - an equivalent combined experience and education may be considered Registered Social Worker designation preferred Minimum of 2 years related experience working with women, survivors of violence or trauma or within a housing program required Strong understanding of trauma-informed care and the application of these principles when supporting clients Knowledge of feminist theory and an understanding of how power dynamics impact women's experiences of violence and recovery. Demonstrate ability to work with diverse populations and provide culturally competent services. Crisis intervention skills and experience in safety planning, ability to manage unpredictable challenging behaviors including the possibility of physical and verbal aggression. While safety measurements are in place and training is provided such behaviors should be considered typical working conditions. Excellent interpersonal, communication, and advocacy skills. Ability to maintain boundaries and provide emotional support in a compassionate, non-judgmental manner. Strong organizational skills and attention to detail, with the ability to manage a caseload effectively. Able to work independently but also contribute as part of a strong collaborative team; Adhere to confidentiality and privacy guidelines. Flexibility and adaptability to meet the changing needs of clients. An understanding of, and commitment to, the values, mission and vision of YWCA Saskatoon Criminal record clearance and vulnerable sector checks


CONTACT INFORMATION:


This is a casual position starting as soon as possible. Applications in the form of a resume and cover letter will be accepted until August 22, 2025 at 4pm.

YWCA Saskatoon thanks all who apply. Only those selected for an interview will be contacted