Job Description

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.Job Details:
Position Title: Testing Services Coordinator
Status: FT Support
Hours: 37.5 hours per week
Faculty/Department: Education & Training Solutions
Campus/Location: Carrier Drive
Salary: Payband H (Start $36.29xe2x80x93 Max $42.13)About the Testing Services Coordinator Role:
Reporting to the Manager, ETS Testing Services, the ETS Testing Services Coordinator is responsible for overseeing the day-to-day operations of the Test Centre, ensuring the provision of high-quality testing services to students, faculty, staff, and external clients. This includes scheduling and proctoring tests, liaising with academic departments, managing testing accommodations, and implementing and supporting testing systems. They are also responsible for providing quality customer service to a diverse Education & Training Solutions population and outside agencies. The incumbent manages ACCUPLACER admission testing process and provides guidance in matters related to accommodated testing. The incumbent will provide invigilation services, including Real Estate Education Program testing and other tests offered by Education & Training Solutions; responds to inquiries in person, by phone or email; ensures the integrity of all exams is kept intact; troubleshoots computer and test problems, updates activity reports/issues reporting forms.QualificationsAbout You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:Education
3-year diploma/degree in Business/Office Administration, Humanities, Computer Science, Information Technology, Data Management, or Social Sciences with a focus on Disability issues.Experience/Skills

• Minimum 3 years in a high-volume, computerized customer service environment, preferably in educational settings.
• Experience with college-wide assessments, accommodated testing practices, and technical troubleshooting.
• Excellent operational knowledge of all related systems, software, and databases.
• Excellent ability to work with students with disabilities/navigate student and faculty situations professionally.
• Demonstrated commitment and understanding of human rights, equity, diversity, and inclusion with the ability to communicate and work effectively with diverse groups of students, employees, and the community.
• Strong problem-solving, organizational, and project management skills.
• Proficient in Microsoft Office Suite, adaptive technologies, and database applications.
• Ability to work effectively under pressure and maintain a student-centered approach.
• Excellent interpersonal communication skills, with an emphasis on customer service.

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

Support Staff
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humberxe2x80x99s diverse workplace also supports Francophone workers and young workers.Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

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