Job Description

ACML is Canada\xe2\x80\x99s leading provider of customized operations and maintenance solutions for critical, risk-sensitive facilities.

Canadian owned and operated, our O&M expertise is fueled by over 50 years of experience managing hundreds of thousands of square feet of property across diverse sectors -healthcare, IT, finance, public institutions and other risk-sensitive environments.

Commitment to Excellence
ACML is relentless in its commitment to:

• Continuously improving \xe2\x80\x93 adapting industry-leading practices to the unique needs of our customers;
• Anticipating staff and customer needs \xe2\x80\x93 exceeding expectations comes from proactively identifying issues and solutions;
• Values-based action: We bring ethical practices that reflect our values, and those of our clients, to work and decision-making every day;
• Growing our people: We invest heavily in upgrading our know-how and expertise through education, training and career advancement

Our Values

• Integrity
• Continuous Improvement
• Operations Excellence
• Customer Centric

Competitive Salary

• Annual Performance Review

Secure Retirement Plan

• Excellent retirement savings plans \xe2\x80\x93 allowing employees to plan for their future!

Comprehensive Medical and Dental Plans

• Healthcare, paramedical coverage
• Dental care coverage
• Disability coverage
• Life insurance coverage
• AD&D coverage
• Travel and emergency assistance coverage and more!

Generous Vacation Plan

• Starting at 3 weeks vacation

And it doesn\xe2\x80\x99t stop there \xe2\x80\x93 We value your work life balance, your career advancement and continuing education
Therefore, we also offer:

• A post-secondary scholarship / bursary program for your children
• Tuition reimbursement for continuing education
• Competitive corporate rate with Goodlife Fitness
• Employee discount platform
• Employee Referral Program
• Community involvement (i.e., Ride for Heart, Habitat for Humanity, Make a wish)
• Company events

Employee Assistance Program

• Confidential access to support, counseling, and referral services for employees and dependents

Accessibility
ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.
For more information on our Accessibility Program please refer to our

Tenant Services Coordinator

Toronto, ON, Canada

Full Time

Mid Level

ACML\xe2\x80\x99s Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada\xe2\x80\x99s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE?

With over 50 years of experience throughout North America, Angus Consulting Management Limited (\xe2\x80\x9cACML\xe2\x80\x9d) is one of Canada\xe2\x80\x99s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHAT DO WE OFFER?

• Competitive salary
• Excellent retirement savings plan
• Competitive benefits package
• Training & tuition reimbursement programs
• Education bursaries for Employee Children
• Referral bonus program

WHO ARE WE LOOKING FOR?

ACML is actively seeking a Tenant Services Coordinator located in Toronto, Ontario whose main responsibilities will include, but are not limited to, the following:

• Represents ACML as a key contact in maintaining positive relationships through professional and effective responsiveness to, and proactive consideration of, tenant issues, thereby ensuring that tenant relations expectations are being consistently met.
• Assists in the preparation and implementation of strategic plans to increase and uphold the quality and effectiveness of communications with client relations, key stakeholders and tenants.
• Receives/coordinates tenant service requests through Angus AnyWhere CMMS system for day-to-day and emergency work while ensuring appropriate information/updates are relayed to client representatives (including Leadership Team, Tenant Relations, etc.) in a timely manner.
• Directs/supports work assignment including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
• Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
• In collaboration with supervisor, assesses/determines work request priority to facilitate resolution in an efficient/professional manner. As required, obtains quotes to facilitate work requests.
• Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
• Participates in client meetings (as ACML representative) re: specific building initiatives; prepares meeting minutes, identifies ACML action items, etc.
• Participates in and supports other duties as assigned.

WHAT WILL YOU BRING?

• Minimum 3 years related work experience in property, project, and/or facilities management.
• Post-secondary education in facilities/property management, diploma/certification in Building Environmental Systems, Engineering Technology, or Trades qualification (or equivalent combination of education and experience).
• Knowledge of facility operations/maintenance an asset; knowledge of building systems and related codes/legislation an asset.
• Knowledge/understanding of Occupational Health and Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
• Strong computer skills (such as Microsoft Office suite).
• Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.
• Active listener and contributor.
• Proven strengths in:

• Tenant Service Orientation \xe2\x80\x93 understands/meets service needs
• Accountability \xe2\x80\x93 results oriented; takes ownership and delivers on commitments
• Communication (written and verbal) \xe2\x80\x93 clear; concise; tactful; listens actively and objectively; open/consistent communication
• Teamwork \xe2\x80\x93 works collaboratively with others to achieve common goals while adding value to team
• Technical \xe2\x80\x93 Knowledge and understanding of building systems and operations

WHY SHOULD YOU APPLY?

We work hard to find the right people and provide opportunities for them to flourish.

We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website .

If you\xe2\x80\x99re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.

We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

Angus Consulting Management Limited