Job Description

Tenant Relations Case Manager - 177-25-5

Housing, Built Environment

Applications will be received by Six Nations of the Grand River and Grand River Employment & Training (GREAT) up until 4:00 p.m. EST, Wednesday

, November 26, 2025,

for the

Tenant Relations Case Manager

with

Housing, Built Environment

. The Six Nations of the Grand River Application for Employment Form, Job Posting, and are available for printing from the www.greatsn.com website. Online applications are accepted through My Job Search.

NO LATE APPLICATIONS ACCEPTED.

Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.

JOB

SUMMARY:

PURPOSE & SCOPE OF THE POSITION:

To assist the Climbing Arborist in the Management of vegetation maintenance operations and tree trimming activities as related to the Six Nations Public Works Departments within the policies and procedures established by the Six Nations of the Grand River for the Public Works Department.

Type

Full-Time

Closing Date

November 26, 2025

Hours of Work

35 hours per week

Wage

$57,200 per year





A competitive compensation package will be offered commensurate with qualifications.

BASIC QUALIFICATIONS:

Post-secondary Degree in Business Administration, Social Work or related field with 1 year related experience.

OR

College Diploma Business Administration, Social Services or related field or with 2 years related experience.


Advanced knowledge and computer skills in Microsoft Word, Access, Excel Possess excellent verbal and written communication skills to interact with tact, diplomacy, and discretion Must demonstrate high level of initiative, self-direction, and ability to work independently Ability to plan, organize, prioritize, analyze, conceptualize, and assign tasks Must be bondable

SUBMISSION PROCEDURE: (Choose one method ONLY):

Method #1: Online

Please visit: My Job Search to access our job board and follow the directions to apply.

Please ensure all required documents are provided/uploaded with your application package, which includes:
+ Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualify you for this position.

+ Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.

+ Copy of your education diploma/degree/certificate and transcript.
If you have any questions or need assistance, please reach out to

Kalvin Egan

, HR Business Partner at 519-445-2223 ext. 5721 or via email at HRBP5@sixnations.ca.

Method #2: GREAT

- Applications must include all of the following:

Printed, filled in, and authorized Six Nations of the Grand River Application for Employment Form.

Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualify you for this position.

Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.

Photocopy of your education diploma/degree/certificate and transcript.

Place all documents listed above in a sealed envelope and mail to or drop off at:

Tenant Relations Case Manager - 177-25-5

c/o Reception Desk



Grand River Employment & Training (GREAT)



P.O. Box 69, 16 Sunrise Court



Ohsweken, Ontario N0A 1M0

SIX NATIONS HOUSING

POSITION DESCRIPTION

POSITION TITLE: Tenant Relations Case Manager

Reporting Relationship:

Reports to and works under the direction and supervision of the Six Nations of the Grand River Housing Department Property Manager

Purpose & Scope of the Position:

To assist the Property Manager, the Senior Manager of Housing and the Six Nations of the Grand River Elected Council in the performance of their statutory, administrative duties related to Six Nations Housing within the policies and procedures established by Six Nations of the Grand River Elected Council, Six Nations Housing, and the Canada Mortgage and Housing Corporation (CMHC) for Section 95 buildings.



To assist the Property Manager and the Senior Manager of Housing in the provision of culturally appropriate community engagement and life skills training programming.

Duties and Responsibilities:

Technical

Ensure lease compliance by tenants. Prepare schedule and conduct inspections of units including reporting. Conduct tenant meetings at regular intervals including follow-up reports. Communicate work order requests for approved from tenants to the Property Manager. Prepare lease contravention letters for the tenants when required and arrange follow-up inspection visits. Communicate with utility companies. (hydro, natural gas, etc.) when there is a change in tenancy Recommends and implements culturally appropriate programming for tenants (social and/or life skills focused) Fill in as Acting Property Manager of Housing when Property Manager is out of the office (for leaves and vacations).

Administrative

Maintain a waiting list of all commercial and residential rental applications. Prepare commercial/residential leases, lease renewals, and review with tenants their rights and responsibilities. Participate in Move In and Move Out inspections. Prepare and forward request to tenant for payment of repairs carried out by Maintenance staff, which are deemed to be the responsibility of the tenant. Identify and attend staff training opportunities.

Communication

Keep tenants informed of any constructionrepair work scheduled for facilities. Support the tenant chairs of the senior complexes, attend regular tenant meetings and provide liaison between the tenant meetings and Housing management Contact prospective tenants and arrange for viewings. Respond to complaints, inquiries received from tenants. Assist tenants with referrals to external agencies (i.e. Ontario Works (OW), Ontario Disability Support Program (ODSP), etc.) to inquire about services (direct deposit for rent, revised payment arrangements and arears assistance). Advocates for and provides guidance and support to tenants. Maintains documentation of tenant related functions (notices, inspections, transfer requests, contravention letters etc.)

Other Functions

Occasional front reception desk support . Related duties as may be required by the Senior Manager of Housing.

Working Conditions:

Work requires sound management and public relations skills; must exercise initiative and good judgment, ability to work independently; interact with diplomacy and tact; must maintain confidentiality and act in the best interests of Six Nations of the Grand River; ability to assign, direct, and prioritize tasks for efficient and effective functioning of personnel; subject to deadlines and frequent interruptions.

Working Relationships:

With the Property Manager:

Receives direction guidance and encouragement; discusses plans and priorities; provides technical information, advice and analysis; co-operative working relationship to maintain up?to?date information being provided on the various operations within the property management department.

With the Senior Manager of Housing:

Receives direction guidance and encouragement; discusses plans and priorities; provides technical information, advice, and analysis; co-operative working relationship to maintain up?to?date information being provided on the various operations within the housing department

With Other Staff:

Courtesy, cooperation, and teamwork with all staff to improve services provided.

With the Public:

Represents and promotes Six Nations Housing in a courteous, positive, and co?operative manner, provides information, direction and assistance.

Knowledge and Skills:

Minimum Requirements


Post-secondary Degree in Business Administration, Social Work or related field with 1 year related experience.

OR

College Diploma Business Administration, Social Services or related field or with 2 years related experience.


Advanced knowledge and computer skills in Microsoft Word, Access, Excel Possess excellent verbal and written communication skills to interact with tact, diplomacy, and discretion Must demonstrate high level of initiative, self-direction, and ability to work independently Ability to plan, organize, prioritize, analyze, conceptualize, and assign tasks Must be bondable

Other Preferred Qualifications:


Knowledge of property management or customer service would be an asset Knowledge of basic housing maintenance would be an asset

Impact of Error:

Errors in the fulfillment of duties could result in financial loss and legal liability; errors in conduct could lead to poor public relations and loss of credibility to Six Nations Housing.

Control:

Guiding principles set by Six Nations Housing and Six Nations of the Grand River.



Works within the policies and procedures established by the Six Nations of the Grand River for Six Nations Housing.