Job Description

Reporting to the Program Supervisor; be responsible for performing front line customer service and clerical duties at any Recreation Facility.

Responsibilities:

Answering the telephone; responding to inquiries and complaints about any facet of Recreation Services Receiving and processing program registrations, membership applications, and facility bookings Receiving and processing revenues and performing various related cash control and reconciliation functions Providing administrative and clerical support Performing other related duties as assigned To support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust.

Requirements:

Grade 12 education required, with a minimum of two (2) years of relevant customer service experience. Preference may be given to candidates who possess a post-secondary certificate or diploma in a relevant field (Administrative, Business, Communication or Recreation programs). An equivalent combination of relevant experience and education will also be considered Ability to handle and reconcile cash transactions and work with figures. Excellent customer service and communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone and in person in a timely fashion and in accordance with Corporate Customer Service standards Established computer skills and experience in related software applications (Microsoft Word, Outlook and IntelliManager or other registration software) Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain Ability to work independently, quickly and competently in an environment with frequent interruptions Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a co-operative attitude Ability to respond on short notice and work shifts, including evenings, weekends and on holidays

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.