Job Description

Job Summary

The Wellness Assistant Manager supports the Body Care and Dispensary sections in managing daily operations, overseeing inventory and purchasing, coordinating team activities, and ensuring high standards of customer service. This position requires strong knowledge of natural health products, excellent organizational skills, and the ability to lead and collaborate with the team.

*This is a contract position to cover a maternity leave.

Job Duties

Inventory & Purchasing

Assist the Wellness Manager in actively seeking new, high-quality, unique body care products and reliable vendors that meet the Big Carrot's product quality assurance standards (organic, local, non-GMO whenever possible). Maintain optimal stock levels and minimize out-of-stock situations. Oversee the creation and maintenance of ordering schedules with designated suppliers. Conduct inventory counts and manage order placements while adhering to budgetary guidelines. Monitor the arrival of new products, update POS systems, and communicate with staff on changes or special orders. Responsible for all product pricing and changes to the catalogue, ensuring the company offers competitive pricing; updates and maintains POS across store locations in conjunction with the Wellness Manager. Coordinate and broker Bodycare products for The Big Carrot monthly flyer in collaboration with advertising, ensuring product rebates are received for featured products.

Customer Service & Sales Support

Demonstrate, explain, and present supplements and body care products to customers. Handle customer special orders, returns, and complaints promptly. Oversee monthly flyer displays, ensuring promotional items are stocked and labeled appropriately. Address and resolve customer inquiries with a focus on product knowledge and departmental policies.

Marketing & Brand Coordination

Work closely with the Wellness Manager and the Marketing department to ensure accurate and timely information (pricing, images, etc.) is shared for print and digital advertising. Meet with brand representatives and brokers to maintain brand support, broker deals, and collaborate on promotions in conjunction with the Wellness Manager. Collaborate with other department managers to facilitate cross-departmental product promotions.

Team & Communication

Assist the Wellness Manager with the supervision and support of the Body Care Inventory Clerk ensuring efficient workflow and task completion. Assist in scheduling, training, and performance management of the team. Communicate effectively with Wellness Manager, Body Care Inventory Clerk and consultants considering their feedback on product selection, sales trends, and customer responses; the Wellness Manager will have the final say on new products, which must adhere to company standards. Foster a positive work environment that encourages teamwork and continuous learning.

Budget & Financial Oversight

Ensure departmental inventory and purchasing align with budgeted goals. Track and report on sales, promotions, and inventory turnover to the Wellness Manager. Analyze department performance metrics to identify areas for improvement in inventory management and customer engagement.

Compliance & Safety

Adhere to health & safety policies and procedures, including the Occupational Health and Safety Act. Ensure the team follows store policies, operational procedures, and safety regulations. Address any compliance issues promptly, following up with relevant documentation and training. Perform any other job-related and/or managerial tasks at the discretion of the Wellness Manager or Store Manager*

Experience/Skills/Attributes Required:

3+ years of experience in the natural health products industry (supplements, body care). 2-4 years of relevant retail management experience. Knowledge of inventory management, purchasing, and sales support functions. Strong organizational skills and attention to detail; ability to manage multiple tasks effectively. Excellent interpersonal and customer service skills; able to resolve issues diplomatically. Demonstrated leadership qualities, fostering a collaborative and productive team environment.
The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $39,500.00 per year

Education:

DCS / DEC (preferred)
Experience:

Natural Health Industry: 3 years (preferred) Retail management: 2 years (preferred) Inventory management: 1 year (preferred)
Work Location: In person