Job Description

OverviewPaladin Security: Making the World a Safer and Friendlier Place because we !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Security Guard
Site: Canada Life
Site Address: 255 Dufferin Ave, London, ON N6A 4K1
Status: Full Time Rotating
Hours: 2 Week Rotating shifts - please see below
Pay Rate: $20.00/hr
Overtime Method: Averaging Agreement - calculation after 88 hours bi-weekly
Posting Date: January 31, 2025
Closing Date: February 7, 2025Assignments include:

• Familiarity with site standard operating procedures with a focus on detail and accuracy
• Know the site safety and emergency procedures and ensure they are followed and documented accurately
• Complete security incident reports with a report writing database focused on the 5 W's, accuracy and database integrity
• Liaise with visitors, customers and the public in a concierge focused security setting at reception desk posts
• Operate the Security Operations Centre (SOC) where you will monitor multiple properties, perform access control, credential creation and use the systems provided in a proactive manner to solve problems while adhering to standard operating procedures (SOP)
• Maintaining a positive, productive work environment through collaboration with employees, visitors, customers and the security team
• Walking for 2+ hours while on both interior and exterior patrols.
• Monitor email communications and respond in a clear manner with the utmost professionalism
• Responding to emergency situations a first aid trained responder

Qualifications:

• Valid Ontario Security Guard license
• Valid First Aid & CPR level C certificate
• Vulnerable Sector Check
• Proficient in English, both oral and written
• Microsoft Office experience

Essential Job Functions:

• Be courteous and cooperative with a high quality of customer service.
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise and legible reports.
• Communicates any concerns/issues with Operations Manager.
• In this role, it is essential that you maintain integrity, clear written and oral communication skills, basic computer knowledge and maintain a high standard of customer service.

Requirements:

• Working knowledge of the Trespass to Property Act.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Excellent communication skills with a focus on customer service along with good computer abilities are all core requirements.
• Superior written and verbal communication skills. Ability to write clear, concise and legible reports.
• Demonstrated punctuality and reliability, tact and diplomacy.
• Patrol assigned area on foot, as assigned, to ensure personal, building and equipment security.
• Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards and emergency situations; contact emergency responders, such as police, fire and/or ambulance personnel, as required.
• Sustain effective relationships with key stakeholders and provide specialized security services by enforcing rules and regulations when required.
• Offer support to any person in need such as providing good customer service when providing a security presence, such as providing direction, responding to an emergency situation involving violent individuals and injuries.
• Perform miscellaneous job-related duties as assigned.

Certification Requirements (Any)Standard First Aid, CPR Level C
Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Life Insurance, Dental InsuranceThis job reports to the Client Services ManagerThis is a Full-Time position 2nd Shift, 3rd Shift.Number of Openings for this position: 1