Job Description

Company Overview:

At VantageOne, we are your financial neighbour. We have been helping our neighbors since 1944 when our first branch was opened in the North Okanagan. We are driven by a strong set of values that guide our actions and define our commitment to our members, clients, and employees. We are passionate about our Members and Clients, we are Action Driven to explore ways to innovation and simplify our member and client experiences, we take Ownership and Accountable for our actions and we are always striving to Be the Best. In addition, we are dedicated to promoting Diversity, Equity, Inclusion, and Reconciliation (DEIR) in all aspects of our organization.
Our mission is clear; we are focused on building relationships to strengthen financial ability and work to improve and grow our communities.

Position Overview:

As a Teller - Frontline, you will be the welcoming face of our credit union. You'll interact directly with members, assisting them with everyday banking needs, providing information on products and services, and ensuring each interaction is a positive and professional experience. This role is ideal for someone eager to learn, service-oriented, and interested in building a career in financial services. The role is scheduled Monday to Saturday as operationally required between our Vernon BC and Armstrong BC Branch locations.

Key Responsibilities:

Provide friendly, efficient service for member transactions and inquiries Identify member needs and offer solutions or referrals Educate members on products, services, and digital banking tools Accurately process deposits, withdrawals, payments, and foreign exchange Balance cash and support ATM/night deposit operations Ensure compliance with policies and regulations Assist with administrative tasks and product referrals Contribute to a positive, team-oriented branch environment

Qualifications:

High School Diploma (Grade 12) Required Experience in banking or customer service is an asset Strong customer service, communication, and problem-solving skills Accuracy and attention to detail with cash handling Team player, adaptable, and eager to learn Comfortable using computer systems (Microsoft 365, banking software)

What We're Looking For:

Positive and enthusiastic attitude Strong ethics, accuracy, and responsibility Empathy and care for members Commitment to delivering excellent service

Why Join VantageOne?

Be a part of a team that is passionately committed to delivering exceptional service. Opportunity for growth and career development within the company. Engage in a collaborative, dynamic, and inclusive work environment. Competitive compensation and benefits package. Hourly wage is $23.95 to $30.92 per hour. Contribute to a workplace that values and prioritizes Diversity, Equity, Inclusion, and Reconciliation.
If you are ready to embrace our values, contribute to our mission of building relationships to strengthen financial ability and work to improve and grow our communities, and contribute to advancing DEIR principles, we encourage you to apply.

To apply, please submit your resume and cover letter to HR@vantageone.net. We welcome applications from all interested; however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Job Types: Part-time, Permanent

Pay: $23.95-$30.92 per hour

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Work Location: In person