Job Description

JOB POSTING

(Internal/External)

POSTING NUMBER:2025-046

POSITION: Regular Part-Time, Frontline Worker Frontline Worker

216 Murray Street

(Richcraft Hope Centre)

Friday-Saturday, 10:00 am - 18:00 pm (Organizing donations) | Sunday-Monday, 8:00 am - 16:00 pm (driving the van)

Unifor Local 8300 Wage Scale

Closing date:

Send your resume and covering letter, quoting position number

2025-046

to no later than

4:00 p.m.

on

July 20th, 2025

SUMMARY

Join us at Shepherds of Good Hope and add meaning to your work! Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders. A leader in supportive housing and harm-reduction, you'll be joining an organization that provides around-the-clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city. With 48 new units in development, Shepherds of Good Hope is transforming lives. YOU can be part of the transformation. At Shepherds of Good Hope you will find an inclusive environment, with dynamic and innovative programs that offer fulfilling work with flexible schedules to meet your needs. You'll find permanent and part-time positions and many opportunities to upgrade your skills and advance your career. When you grow, we grow. Ready to join us? There is a place for you here!

RESPONSIBILITIES

Meeting people where they are without judgment Lifting, moving, and organizing various deliveries and donations Maintaining orderly storage spaces Driving SGH's company van to meet vendors & donors, to collect food and items for use in SGH programs Delivering meals from 216 Murray to SGH supportive housing programs across Ottawa Keeping detailed records, including log notes and incident reports as needed Crisis intervention, including assessing and de-escalating situations when required, utilizing internal and external resources including security guards, nurses and emergency services according to situation and following emergency procedures Working as a part of an interdisciplinary team of food services professionals, social workers, and volunteers to maintain smooth operations of 216 Murray St. Maintaining health and safety standards within program including program cleanliness, with support of Facilities Services staff Additional duties as required

QUALIFICATIONS

Post-Secondary education in Social Sciences, Human Services, or comparable field of study

and/or

2 years of experience in service user facing fields of work (i.e. customer service, hospitality, food services, etc.) Ability to work using a health promotion approach and harm reduction philosophies. Effective conflict resolution, problem-solving, and decision-making skills; good judgement. Knowledge of trauma, mental health, substance use disorder and poverty issues is an asset. Experience with Non-Violent Crisis Intervention and behaviour/ intoxication assessments is an asset. Proficiency in Microsoft Office and related software is required. Must be legally entitled to work in Canada Must by at least 18 years of age Able to lift up to 25kg. Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset. For successful candidates: A recent vulnerable sector check completed at maximum 3 months prior to employment offer. Health and Safety Training completed during onboarding and updated annually.
Please note that you do not need to be trained in the specific program being posted to be a successful candidate. SGH will provide training to candidates when awarded a new position Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform if you require accommodation through the hiring process and we will work with you to meet your needs.

Job Type: Part-time

Pay: $23.48 per hour

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care Wellness program
Work Location: In person