Job Description

Who We Are

Vancouver Bitcoin is Canada's leading non-custodial cryptocurrency exchange with physical locations in BC and Alberta. As a licensed MSB, we operate in one of the most complex and fast-moving corners of the financial world. We serve thousands of Canadians face-to-face, helping them buy and sell Bitcoin and other digital assets with confidence.

We don't have bloated departments or layers of red tape -- every person on our team is trusted to own their role, and our tellers are no exception.

About the Role

This is not your average teller job, and it's not a passive customer service role. You'll be the face of the company, often working solo at our physical storefront. You'll need to juggle high-stakes responsibilities across three demanding areas:

Customer Service & Sales Compliance & Fraud Prevention Cash Handling & Transaction Execution
These priorities don't always align neatly -- you'll need to navigate grey areas, balance risk with customer experience, and know when to say yes, when to say no, and how to say it.

Key Responsibilities:

Frontline Sales & Service

Greet and serve walk-in customers professionally and with empathy Explain our products and pricing clearly to both beginners and pros Upsell products and close sales with confidence Handle discount requests and price negotiations with tact and assertiveness De-escalate tense situations and resolve customer conflicts diplomatically Represent the brand with integrity, professionalism, and patience
Compliance & Risk Monitoring

Verify customer IDs and documents according to KYC/AML standards Assess wallet addresses and transaction patterns for risk Identify fraud attempts, scams, or unusual behavior Document and escalate concerns to our compliance team Follow procedures to the letter -- no shortcuts
Cash & Crypto Handling

Accurately count, handle, and reconcile large volumes of physical cash Confirm wallet addresses and manage crypto sends/receives without error Maintain a secure, organized, and professional retail environment Operate independently with minimal supervision

The Balancing Act

Some customers want speed and flexibility. Compliance demands caution and structure. Sales requires rapport and persuasion. Risk management requires skepticism and discipline.

You must be able to do all of it -- and know how to balance customer satisfaction with regulatory obligations. This role is a constant exercise in critical thinking, people skills, and judgment.

Who We're Looking For

You must meet

all

of the following:

Experience in customer-facing roles, preferably with sales or negotiation components Experience in financial services, cash handling, or regulatory environments Extremely high attention to detail -- especially with documentation, numbers, and process Familiarity with Bitcoin and cryptocurrency basics Comfortable handling cash and operating independently in a high-trust environment Excellent communication and conflict resolution skills Able to manage high-pressure situations with minimal supervision Available for full-time, in-person work in Vancouver, and legally entitled to work in Canada

Do Not Apply If...

You've never used a crypto wallet or don't understand how Bitcoin works*
You expect constant oversight or aren't comfortable working solo*
You struggle with routine, procedure, or high-stakes decision-making*
You're prone to shortcuts or don't double-check your work*
You're looking for a chill retail job without much responsibility*

Bonus Points For:

Experience at another crypto business, MSB, or compliance-focused financial firm Background in AML, fraud prevention, or investigations Comfort with compliance tools, or blockchain explorers Fluent in more than one language Prior experience in high-value retail or negotiation-heavy sales roles

What We Offer

A meaningful, high-impact role in a growing financial services company Cross-training in fraud, compliance, and crypto operations An opportunity to work independently and make meaningful decisions Competitive pay, training, and growth opportunities
Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 32 per week

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Education:

Bachelor's Degree (required)
Experience:

Customer service: 2 years (required) Direct sales: 2 years (required) Financial services: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-08-25